CCRA Annual Report to Parliament 2003-2004 -- Table of Contents
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Accountability
Who we are
Mission
Vision
Values
2003-2004 CCRA at a glance
Message from the Minister
Foreword by the Chair
Management's Representation and Statement of Responsibility for Performance Information
Executive summary
Service to Canadians
Promoting compliance
Agency management
Conclusion
Performance by business line
Context: risks and challenges
Strategic Planning and Reporting Framework
Rating Our Performance
Tax Services
Spending Profile
Performance Discussion
Anticipated Result: Clients receive timely, accessible, reliable, and fair service that is responsive to their needs
Anticipated Result: High levels of compliance are achieved and non-compliance is identified and addressed
Anticipated Result: Tax debt is resolved on a timely basis and is within targeted levels
Benefit Programs and Other Services
Spending Profile
Performance Discussion
Anticipated Result: Clients receive timely, accessible, reliable and fair service that is responsive to their needs
Anticipated Result: Non-compliance is identified and addressed
Appeals
Spending Profile
Performance Discussion
Anticipated Result: Clients receive timely, accessible, reliable, and fair service that is responsive to their needs
Corporate Management and Direction (CMD)
Spending Profile
Performance Discussion
Anticipated Result: Sound strategic direction, financial and treasury management
Anticipated Result: Enhanced Human Resources management, which contributes to a knowledgeable and skilled workforce in the right place at the right time
Anticipated Result: Excellence in the provision of internal services
Performance improvement priorities
Conclusion by the Commissioner
Auditor General's Assessment
Schedules
Schedule A – Agency organization
Schedule B – Business line anticipated results
Schedule C – Recourse Assessment – Executive Summary
Schedule D – Government-wide reporting
Schedule E – Overall performance against service standards
Schedule F – Key URLs for additional information
Schedule G – Glossary
Schedule H – Acronyms and Abbreviations
- Date modified:
- 2004-10-28