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Schedule D – Government-wide reporting

To meet the Government's commitment to accountability to Parliament that was expressed in Results for Canadians, the Treasury Board Secretariat (TBS) requires that we report progress and achievements on certain management policies, and on specific major and government-wide initiatives. The initiatives and policies identified below are addressed throughout this annual report. More detailed information for some of these initiatives is available at the Web links listed in Schedule F.

Asset Management Plan (Material management – moveable goods)

The CCRA reports to TBS on the life-cycle management process for the moveable goods (i.e., cars, computers, technology infrastructure, etc.) in our Asset Management Plan via Resource Review Reporting. We have contained our immediate operating pressures, and by so doing, have maintained our allocations for future strategic investments and key asset replacements. This is facilitated with the controls set out in our renewed Budget and Expenditure management framework. More information on the CCRA's Asset Management Plan is found in the CCRA 2003-2004 Financial Statements.

Government On-Line

The Government On-Line (GOL) initiative is the Government of Canada's commitment to make government more accessible to all Canadians, improve on-line service, and build trust and confidence in doing business on-line. The PWGSC report Government On-Line 2004 acknowledged our achievements, making mention of CCRA on-line services, such as My Account and new services for business. It also notes the electronic filing of 10.8 million individual returns.

In its report titled eGovernment Leadership: High Performance, Maximum Value, the consulting firm, Accenture, noted that the CCRA is transforming the way government delivers services by, “moving away from paper-based transactions that require manual processing toward automated transactions that can be submitted, verified and processed by computer systems.”

Service improvement in CCRA

The CCRA is a leader in the government-wide Service Improvement Initiative. Key service objectives include developing annual service improvement plans utilizing the Common Measurements Tool to measure client satisfaction, and adopting, publishing and reporting on service standards. The CCRA's vision for service improvement is outlined in the Future Directions Initiative, while the Corporate Business Plan sets out strategies and implementation priorities for realizing service improvements. Schedule E shows our overall performance against service standards. See the Web site listed in Schedule F for more detail on the CCRA's plan for service improvement, performance against service standards, and client satisfaction (results of our Annual Survey).

Sustainable development

In the final year of its 2001-2004 Sustainable Development Strategy, the CCRA completed over 80% of the 83 commitments it made at the onset. Information about sustainable development and performance results can be found on the Web site listed in Schedule F.

Travel Policy

The Treasury Board Secretariat Travel Policy, dated October 1, 2002, contains provisions for efficient and economical travel procedures. The following table outlines the major policy provision differences between the TB and CCRA travel policies. Overall, the CCRA has not incurred additional costs with the implementation of its own Travel Policy.

Exhibit 13 Key policy differences – Treasury Board and CCRA

Policy provision	TB travel directive	CCRA travel policy
Meal and incidental allowances	Incidental expense allowance is $17.30 per day Reduced to 75% at Day 31 when occupying corporate, apartment hotel, or private accommodation	Incidental expense allowance is $17.50 per day Reduced to 75% as of Day 61 and to 50% as of Day 121 in travel status (if period known at the outset, reduced rate to be applied from Day 1)
Reimbursement of actual cost of a meal (up to the applicable meal allowance) within the Headquarters Area	When reimbursement of meal expenses is clearly reasonable and justifiable as a direct result of an employee's duties	At the manager's discretion, in situations specified in the Policy, and in certain exceptional circumstances
Reimbursement for distances driven within the Headquarters Area	All distances necessarily driven on government business travel within the HQ via the most practical, direct, and safe road routes	Return distance between the workplace and the point of call
Reimbursement of Interac fees on personal access cards	No provision	For withdrawals of cash as reasonably required on the trip

User Fees Act

It is the CCRA's policy to charge fees for services that provide identifiable recipients with direct benefits. The only exception to this is when overriding public policy, or program objectives would be compromised. Section (7) of the User Fees Act requires that every Minister table a report on user fees in effect to Parliament annually, on or before December 31 following the end of each fiscal year.

The CCRA has only two user fees. Below are summaries of the user fees for 2003-2004, and a brief description of the programs, types of fees, authorities to charge the fee, as well as the consultation, analysis, and client redress procedures for each initiative.

Exhibit 14 2003–2004 User fee information

User fee – advance income tax ruling fees
Fee Type	Regulatory (R)
Fee Setting Authority	Financial Administration Act
Date Last Modified	April 1990
2003–2004
Forecast Revenue ($000)	$2,100
Actual Revenue ($000)	$1,763
Full Cost ($000)	$1,763
Performance standard	The key service standard target is to issue advance income tax rulings to taxpayers within an average of 60 calendar days of receipt of all essential information. The service standards require a telephone acknowledgement of receipt of the request within 24 hours. Within 14 days, a review of the completeness of the file for is conducted and an acknowledgement letter, complete with a contact name and request for any missing information (if required) is sent to the client. The client is again telephoned when the file is assigned for processing, and the ruling is issued within 60 calendar days of receipt of all essential information; the target is to meet the 60 day limit in all cases. Where a delay is unavoidable, the client is contacted and the delay discussed with them.
Performance results	Satisfaction surveys were sent to all clients and of those we received back, the results were very satisfied with our services and performance met.
Planning years	Forecast revenue ($000)	Estimated full cost ($000)
2004–2005	$2,200	$2,200
2005–2006	$2,200	$2,200
2006–2007	$2,200	$2,200
Total	$6,600	$6,600
NOTE: All forecast revenue and estimated full cost figures are on a cash basis

User fee – Taxation statistical analyses and data processing fee
Fee type	Regulatory (R)
Fee setting authority	Financial Administration Act
Date last modified	1992
2003–2004
Forecast revenue ($000)	$35
Actual revenue ($000)	$25
Full cost ($000)	$25
Performance standard	The client receives an acknowledgement e-mail within 4 hours. The client is contacted again by e-mail when a cost and delivery date have been determined. Once we receive an acceptance of costs from the client, the processing of the request begins. When a delay is unavoidable, the client is contacted and the delay is discussed with them.
Performance results	Satisfaction surveys were sent to all clients and of those we received back, the results indicated that the clients were very satisfied with our services.
Planning years	Forecast revenue ($000)	Estimated full cost ($000)
2004–2005	$35	$35
2005–2006	$35	$35
2006–2007	$35	$35
Total	$105	$105
NOTE: All forecast revenue and estimated full cost figures are on a cash basis

Date modified:: 2004-10-28

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CCRA Annual Report to Parliament 2003-2004