Agency management

The CCRA Act established the governance structure of the Agency, which is unique from other federal departments. The Minister is responsible for the Agency. The Board of Management oversees the organization and administration of the Agency and the management of its resources, services, property, personnel and contracts, and is responsible for the Corporate Business Plan. The Commissioner is responsible for the day to day management of the Agency.

The renewal of our Human Resource (HR) regime is well underway. It was accomplished while maintaining sound performance in core programs. We assessed our progress in implementing our new HR regime through our Taking Stock and Moving Forward initiative and identified required course changes. External consultants have observed that our approach to recourse is “developing into a best practice”.

Agency financial stewardship has improved, in line with the goals of the government-wide Modern Comptrollership initiative. We improved how we bring together financial and non-financial information for better decision-making and priority setting. For example, we improved our Budget Management process, refined our Quarterly Budgeting and Reporting system, and introduced in-year performance reporting that identifies potential risks in four areas: business results, people management, governance and internal services, and financial management.

In 2003-2004, our Administrative Reform and Renewal initiative identified estimated savings of $13 million (total estimated savings of $53 million from April 2002 to March 2006). Also, efficiencies identified in our day-to-day operations allowed us to reallocate resources to our programs as well as contribute $22 million towards the $1 billion Government-wide reallocation exercise.

Efficiencies from these measures continue. Through our Horizontal Reviews, we identified $26 million in savings for 2004-2005. A review of Human Resources programs identified potential savings of $15.3 million to meet budget reductions. The implications of continuing financial pressures are becoming more significant for our clients and for our employees.

Our Information Technology (IT) Business Solutions supported the broader goals of Government On-Line by providing support and delivery of internet services such as T4 Internet filing and Netfile. Our IT capacity has met its critical requirement to deliver and make available services to Canadians 24 hours per day, 7 days per week. The CCRA received five prestigious Technology in Government (GTEC) awards, including a gold medal in the Enabling E-Government in Canada category, for our role in the Authentication Services/ epass Canada project.

Date modified:

2004-10-28