Core business is under transformation to better meet our mission

Clients receive timely, accessible, reliable, and fair service that is responsive to their needs

Majority of Canadians and businesses participate in the tax system

Taxpayers receive timely, reliable, accessible, reliable, and fair service that is responsive to their needs

Successful use of CCRA systems expands service, eliminates duplication across all levels of government, and reduces overall cost to taxpayers

Processing of returns is accurate, timely, and efficient

Tax debt is within targeted levels

Tax debt is resolved on a timely basis and is within targeted levels

Compliance behaviour is understood with a view to minimizing areas of non compliance

High levels of compliance are achieved and non-compliance is identified and addressed

Allocation of resources is guided by risk

Actively seek legislative changes required to enhance simplification and minimize non-compliance

The right compliance programs are used, are sufficiently resourced, and are effectively delivered

Knowledgeable and skilled workforce in the right place at the right time

Included in Corporate Management and Direction (CMD) Human Resources, Anticipated Results

Program communication and delivery is fair and responsive to recipients' needs

Clients receive timely, accessible, reliable, and fair service that is responsive to their needs

Entitled recipients receive timely payments and credits

Successful use of CCRA systems expands service, eliminates duplication across all levels of government, and reduces overall cost to taxpayers

Entitled recipients receive accurate payments and credits

Non-compliance is identified and addressed

Knowledgeable and skilled workforce in the right place at the right time

Included in Corporate Management and Direction (CMD) Human Resources, Anticipated Results

The redress process is transparent, accessible, and fair

Clients receive timely, accessible, reliable, and fair service that is responsive to their needs

The redress process is timely

Fairness provisions are applied consistently across the Agency

Risk management is effective for dispute and litigation issues

Knowledgeable and skilled workforce in the right place at the right time

Included in Corporate Management and Direction (CMD) Human Resources, Anticipated Results

Sound financial and treasury management

Sound strategic direction and effective financial and treasury management

Modern comptrollership regime that fosters management and service excellence

Effective governance regime that provides management oversight in leadership

A cultural shift under way and growing that puts decision-making in the hands of managers

Operational excellence in the provision of internal services and support

Excellence in the provision of internal services

Canadians' desire for transparency in public administration is addressed while protecting the confidentiality of client information

Knowledgeable and skilled workforce in the right place at the right time

Enhanced HR management which contributes to a knowledgeable and skilled workforce in the right place at the right time

Leadership in human resources reform that is in tune with business objectives