Performance Discussion

We have two Expected Outcomes:

Canadians receive their rightful share of entitlements – It is critical that we provide Canadians with the right tools and information so that they can provide us with the information we need to register them on the appropriate benefit rolls and ensure they receive timely and accurate benefit payments. Canadians are likely to access these programs if they are informed about them and have a clear understanding of what they need to do to receive benefits.

We conduct review activities to verify that only those recipients who are eligible to receive benefits and credits, and the amounts they receive are correct in accordance with the legislation.

Provinces, territories, and other government departments rely on the CCRA as a key service provider – Our legislative flexibilities as an agency, our business expertise, and the adaptability of our automated systems enable us to provide Canadians with a greater range of services on behalf of provinces, territories, and other government departments to eliminate duplication and reduce the overall cost to taxpayers, as noted in our performance discussion under the first anticipated result.

On balance, we believe Benefit Programs and Other Services has met both of its expected outcomes as demonstrated by our strong performance against each of our anticipated results. By effectively delivering benefits and related services, we have also contributed to the achievement of the CCRA's strategic outcome.

Date modified:

2004-10-28