Strategic Planning and Reporting Framework
Exhibit 2 Strategic framework
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To promote compliance with tax legislation and regulations through communications, quality service, and responsible enforcement, thereby contributing to the economic and social well-being of Canadians
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Compliance with Canada's tax laws and the effective delivery of benefits and other programs and services
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Benefit programs and other services
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Corporate management and direction
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Canadians pay their required share of taxes and the tax base is protected
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Canadians receive their rightful share of entitlements
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Canadians receive an impartial and timely review of contested decisions
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Internal services enable business lines to maximize performance and operations
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Provinces/territories and other government departments rely on the CCRA as a key service provider
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Clients receive timely, accessible, reliable, and fair service that is responsive to their needs
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Sound strategic direction, financial and treasury management
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High levels of compliance are achieved and non-compliance is identified and addressed
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Non-compliance is identified and addressed
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Enhanced HR management which contributes to a knowledgeable and skilled workforce in the right place at the right time
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Tax debt is resolved on a timely basis and is within targeted levels
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Excellence in provision of internal services
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- Client Enquiries
- Returns / Applications Processing
- Rulings and Interpretations
- Revenue Collections
- Reviews / Audits / Investigations Enforcement
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- Canada Child Tax Benefit and GST/HST credit
- Provincial /territorial benefit and credit programs
- Children's Special Allowances
- Disability Tax Credit
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- Dispute Resolution
- Fairness Monitoring
- Voluntary Disclosures
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- Information Technology
- Human Resources
- Finance and Administration
- Policy and Planning, Corporate Audit and Evaluation, Agency Management
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The strategic framework starts with our mission, which establishes the strategic outcome that governs the priorities we pursue and the investments we make to support those priorities. Linked to this strategic outcome are the expected outcomes and anticipated results for each of our business lines. The expected outcomes describe the impact that each business line has on Canadians and the anticipated results are what the CCRA expects to achieve, against which our performance will be assessed and reported.
Following recommendations from the Board of Management and the Office of the Auditor General, we simplified this framework. Two strategic outcomes – compliance and innovation – have been blended into just compliance, because innovation has become part of our pursuit of compliance, and is not an end in itself. We also reduced the number of anticipated results and expected outcomes. In doing so, we have been careful to ensure that the full range of our activities are measured and reported. Last year's anticipated results are in Schedule B.
- Date modified:
- 2004-10-28
