Rating Our Performance

In the following sections, business line performance is measured by how each delivered the anticipated results in the Strategic Framework. For each anticipated result, we provide a performance summary that includes the rationale for the performance rating in relation to the performance expectations in the Corporate Business Plan, and comment on year-over-year performance.

Qualitative and quantitative indicators inform performance ratings. Survey results, statistical sampling, and business operational data inform performance assessments. Generally, our data collection systems provide reliable information. In some cases, however, poor data require that we estimate results. Also, some anticipated results lack robust performance measures. In these cases, we use the best information we have to make an assessment.

We rate business line performance on whether expectations were met, mostly met, or not met. Performance ratings indicate whether they are based on good, reasonable, or weak data. Exhibit 3 defines these terms.

The sections that follow provide more in-depth discussions of our performance in 2003-2004 for each of our four business lines.

Exhibit 3 Performance and data quality ratings

Date modified:

2004-10-28