CCRA Annual Report to Parliament 2003-2004

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http://www.cra-arc.gc.ca/gncy/nnnl/2003-2004/prfrmnc-e/bl_pp2-eng.html

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Spending Profile

Appeals is the smallest of the CCRA's business lines. In 2003-2004, Appeals business line expenditures of $83.3 million represented 3% of the Agency's budget (Exhibit 9). This included $79 million on appeals and expenditures of $4.3 million directly for the VDP. The VDP generated an estimated $459 million in assessments this year.

Exhibit 9 Resource Spending by Programs ($ million) 1



Key Volumetrics

Disputes Resolved: 62,338

New Disputes Received: 64,541

Fairness Provisions: 44,298 of 68,018 requests granted in full or in part

Voluntary Disclosures: 6,164 voluntary disclosures processed, with related assessments estimated at $459 million

Exhibit 10 Performance Report Card

Expected Outcome:

  • Canadians receive an impartial and timely review of contested decisions

Performance rating

Data
quality

Anticipated Result – Clients receive timely, accessible, reliable, and fair service that is responsive to their needs

2003-2004
Mostly Met
Good
2002-2003
Mostly Met
Good

Performance Against Expectations
Page

Maintain or exceed the high levels of transparency, accessibility, and consistency reported since 2000-2001.

Meet service standard for meaningful contact across all three program areas.

Meet targets for turnaround times in each year of the timeliness improvement initiative.

Increase productivity relative to intakes, as measured by the number of cases completed.

Reduce the average age of workable inventory, assuming stable intakes.

CCRA monitoring programs confirm that the fairness provisions are being applied consistently, and complex cases are handled where expertise exists.

All cases are resolved consistently, and complex cases are handled where expertise exists.

Demonstrate fairness, responsiveness, and cost-effectiveness in resolution of appeal cases. Majority of appeal cases are resolved administratively or CCRA's original determinations are upheld by the courts.

Met Mostly Met Not Met

1 Spending for parliamentary appropriations is calculated on a modified cash accounting basis. See CCRA's 2003-2004 Financial Statements for spending calculated using accrual accounting.



Date modified:
2004-10-28