Canada Revenue Agency Annual Report to Parliament 2008-2009

Table of Contents

• Our Service to Canadians
• About the CRA
• 2008-2009 Highlights
• Message from the Minister
• Foreword by the Chair and past Chair
• A message from the Commissioner and Chief Executive Officer
• Our 2008-2009 Results
• Achieving Our Tax Services Strategic Outcome
• Achieving Our Benefit Programs Strategic Outcome
• Our Performance Results
  • Taxpayer and Business Assistance
  • Assessment of Returns and Payment Processing
  • Accounts Receivable and Returns Compliance
  • Reporting Compliance
  • Appeals
  • Benefit Programs
• The CRA Board of Management
• Management Results
• Service Standards at the CRA – Overall Results
• Schedule A – The CRA Governance Structure
• Schedule B – Other Items of Interest
• Schedule C – Web Links for Additional Information
• Schedule D – Glossary
• Schedule E – Acronyms and Abbreviations
• Financial Statements
• Print Version

Date modified:

2009-11-05