Our Performance Results

The following sections of this report are organized according to six areas of the Canada Revenue Agency that are designed and managed to meet a specific public need, and are generally treated as a budgetary unit. Each section is set up to reflect how we allocate and manage our resources to achieve intended results.

• Taxpayer and Business Assistance assists taxpayers in meeting their obligations under Canada’s self-assessment system.
• Assessment of Returns and Payment Processing processes and validates taxpayer returns; registers, establishes, and maintains taxpayer accounts; and receives payments.
• Accounts Receivable and Returns Compliance detects and addresses non-compliance with taxpayer filing and remittance requirements and manages tax debt.
• Reporting Compliance verifies the complete and accurate disclosure by taxpayers of all required information to establish their tax liabilities and protects the revenue base through audit and enforcement activities.
• Appeals provides a timely and impartial dispute resolution process for taxpayers who disagree with decisions made by the CRA.
• Benefit Programs provides Canadians with income-based benefits and other services that contribute directly to their economic and social well-being.

For each section, we present a discussion of the achievements against the priorities identified in our Corporate Business Plan 2008-2009 to 2010-2011, and performance in relation to the expected result(s), specify the key results achieved during the year, provide a snapshot of the spending profile, and list notable achievements. At the end of each discussion, we present the results associated with each of our key performance indicators in a report card format to demonstrate how we arrived at our conclusion for each expected result.

Date modified:

2009-11-05