CRA Annual Report to Parliament 2008-2009 - Our 2008-2009 Results

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Our 2008-2009 Results

Introduction

The Canada Revenue Agency (CRA) exercises its mandate within a framework of complex laws enacted by Parliament, as well as by provincial and territorial legislatures. We collected more than $366 billion in 2008-2009 on behalf of Canada, the provinces (except Quebec), territories, and First Nations. We also delivered income-based benefits, credits, and other services that contributed directly to the economic and social well-being of Canadians. In short, no other public organization touches the lives of more Canadians on a daily basis than we do.


The contribution we seek to make to Canadian society is summarized by the following strategic outcomes.
  • Taxpayers meet their obligations and Canada’s revenue base is protected.
  • Eligible families and individuals receive timely and correct benefit payments.

In addition to our administration of tax and benefit programs, we administered the harmonized sales tax for three provinces and verified taxpayer income levels in support of a wide variety of federal, provincial, and territorial programs, ranging from student loans to health care initiatives. We also provided other services, such as our Refund Set-Off Program, through which we aided other federal departments and agencies, as well as provincial and territorial governments, in the collection of debts that might otherwise become uncollectible.


During 2008-2009, we
  • collected more than $366 billion—averaging over $1.5 billion every working day; and
  • made benefit and credit payments worth more than $16 billion distributed to over 11 million entitled Canadian recipients.

CRA spending and human resources
2008-2009
(in thousands of dollars)
Total Authorities
Actual Spending
Variance
Tax Services Strategic Outcome
3,961,603
3,796,000
165,603
Taxpayers meet their obligations and Canada’s revenue base is protected
Benefit Programs Strategic Outcome
409,059
402,656
6,403
Eligible families and individuals receive timely and correct benefit payments
Total Spending
4,370,662
4,198,656
172,006

2008-2009
Planned
Actual [Footnote 1]
Variance
Full-time equivalents ( FTE s)
40,774
39,757
1,017
[Footnote 1] Corresponding full-time equivalent (FTE) totals can be found at the beginning of each results discussion that follows in this report.


Resources:
  • Total Authorities of $4.4 billion
  • Workforce of up to 35,000 permanent employees across Canada, and a term population that fluctuates to approximately 10,000 during peak tax-filing season

Rating our results

We use qualitative and quantitative indicators to determine the results achieved in terms of our strategic outcomes and expected results. Survey results, statistical sampling, and operational data inform our assessments. Although we have made progress in developing robust indicators for each of our strategic outcome measures and expected results, we need to make some of them more concrete and measurable.

We also rate our strategic results and those of our program activities in terms of whether the targets identified in our Corporate Business Plan 2008-2009 to 2010-2011 were met, mostly met, or not met.

Our targets identify the percentage or degree we expect to attain for a performance level. Where targets are numeric in nature, they are listed beside each indicator. Performance targets are established by our management teams through analysis of affordability constraints, historical performance, the complexity of the work involved, and the expectations of Canadians.

Results Ratings

Rating
Results
Met:
Our results met or exceeded our expectations.
Mostly met:
While the results met most of our expectations, somegaps exist.
Not met:
Significant gaps exist in results and most or key expectations were not met.

Strategic results chain

The Canada Revenue Agency Annual Report to Parliament 2008-2009 is a comprehensive reporting of our results established at various levels in a results chain.

At the higher levels of the chain, it becomes challenging for us to directly demonstrate our influence. The lower part of the chain shows the expected results that we work toward in order to influence the achievement of our strategic outcomes. Building on our achievements against our expected results, we use our strategic outcome measures as indicators of Canadians’ behaviour to determine whether or not we met our strategic outcomes. We assess our overall performance in the section entitled “Performance Results” and rate these results against the key indicators and targets set out in our Corporate Business Plan 2008-2009 to 2010-2011.

Strategic Results Chain





Date modified:
2009-11-05