2008-2009 Highlights

Notable results

• Our estimate of filing (filing on time) and remittance (paying on time) compliance rates by individuals exceeded our 90% targets.
• Rates of electronic filing and payments maintained their upward trend.
• We now administer 93 benefit programs and services—including the Ontario Child Benefit—for the federal, provincial and territorial governments.

Areas for improvement

• We face a challenge in increasing filing compliance among corporations.
• Our estimate for employers who forwarded at-source deductions on time on behalf of their employees indicates a continued downward trend.
• Overall results against our service standards exhibit a slight downward trend.

The CRA identifies areas where improvements are required and addresses them through various strategies and initiatives. To improve our results, we must balance the requirement to maintain the integrity of current program delivery with the strategies and initiatives aimed at improving program delivery.

Date modified:

2009-11-05