2001-2002 Annual Report to Parliament
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CCRA Performance Report
2001-2002 Annual Report to Parliament
Management's Statement of Responsibility for Performance Information
Managing the Compliance Continuum
Main Points – Benefit Programs and Other Services
Main Points – Customs Services
Main Points – Corporate Management and Direction
Progress Against Last year's Performance Improvement Plan
CCRA'S 2002-2003 Performance Improvement Plan – Priorities
Schedules
Schedule A – The CCRA Performance Report Card
Schedule B – Overall Performance Against Service Standards
Schedule C – Measuring Client Satisfaction
Schedule D – Checks and Balances in Our Approach to Managing the Compliance Continuum
- Date modified:
- 2002-11-07