Account ability, the ongoing title of our annual performance reports to Parliament, embodies two key themes: account and ability. Account represents the Canada Customs and Revenue Agency's (CCRA's) declaration of what we have accomplished following our transition to agency status and, in the case of this report, in our second year as an agency. Ability symbolizes the capacity of the CCRA's workforce to realize the promise of agency status. In both themes, a common thread emerges: that teamwork is essential to both the successes realized to date and to achieving the strategic agendas set out in our corporate business plans. Underpinning these themes is a strong commitment to being a connected, learning organization—where we work together to reflect on our experiences, both successes and failures, and on new ideas, knowledge, and insights to continually improve our performance.

This year, Account ability comprises two volumes. The CCRA Performance Report provides an agency-wide overview of our program delivery results, and summaries of our performance in each of the CCRA's five business lines against the objectives set out in our 2001-2002 to 2003-2004 Corporate Business Plan. (A more comprehensive discussion of our performance by business line is available on-line at www.ccra.gc.ca/annualreport. ) The second volume, CCRA Financial Statements , provides the financial exhibits for our operations and responsibilities in 2001-2002. It also includes additional financial information to meet government-wide performance reporting requirements.