2001-2002 Annual Report to Parliament

Source URL

http://www.cra-arc.gc.ca/gncy/nnnl/2001-2002/prfrmnc-e/xc_Sm3-eng.html

Disclaimer

We do not guarantee the accuracy of this copy of the CRA website.

Scraped Page Content


Our Overall Performance


On balance, we believe we have met the high expectations set out in our 2001-2002 to 2003-2004 Corporate Business Plan that support our mission, in many cases equalling or surpassing our performance last year and addressing many of the areas we identified that needed improvement. At the same time, in some areas we have not yet reached the performance standards we are seeking and must improve.


Globally, our performance in delivering on our two strategic outcomes for our business is of paramount importance, as positioned by our Corporate Business Plan:

  • Canadians comply with tax, trade, and border legislation, which constitutes our day-to-day core business.


  • The CCRA is a leading-edge service organization, which encompasses our change agenda to improve our operations and services, as outlined in our Corporate Business Plan.


Exhibit 1 provides an assessment of our performance against these two outcomes.


Exhibit 1: Performance Against Our Strategic Outcomes


In terms of our performance against the first strategic outcome, we expect overall levels of compliance to remain high. We continue to achieve this strategic outcome. Our assessment of the main indicators of compliance in filing, registration, border, remittance, and reporting suggests that the vast majority of Canadian individuals and businesses comply with tax, trade, and border laws. We have achieved year-over-year improvements for most compliance indicators, building on the already strong base of the previous year.


For the second strategic outcome, we expect client-centred service delivery to be enhanced through effective and timely implementation of the CCRA's change agenda. Midway through our first five years as an agency, we continue to make solid progress in the change agenda we embarked upon when we became an agency and further refined in our 2001-2002 to 2003-2004 Corporate Business Plan. We have put in place the enablers for important change in how we deliver our services. These will allow our clients and stakeholders to start seeing the results at the front line.


For more information on the CCRA's performance against its two strategic outcomes, see Exhibit 5 and Exhibit 6 .

Date modified:
2003-04-25