Message from the Minister

It is with pride that I table the CCRA's second annual report to Parliament. Since becoming the Minister of National Revenue in January 2002, I have had the opportunity to work in an organization that has embarked on an exciting journey of transformation.

In its first two years as an agency, the CCRA has laid down a solid foundation for significant changes to how we contribute to the social and economic well-being of all Canadians by promoting compliance with Canada's tax, trade, and border laws.

I am very impressed by the accomplishments and the level of dedication of the CCRA employees who serve Canadians across the country. In the hours, days, and months following the tragic events of September 11, our employees were, at all levels, professional, competent, and responsive in meeting the requirements for heightened security at our border. Our customs officers exhibited compassion in processing thousands of anxious and stranded U.S. travellers. Senior management showed resolve and determination in instituting measures to increase security so that legitimate travellers and commercial shipments could be processed as expeditiously as possible.

Despite these unprecedented challenges, our employees are steadfast in maintaining the high level of service that Canadians expect for all our business activities. We continue to show leadership in making new services available on-line, while collecting over $300 billion in tax revenues to support many government programs.

Looking ahead at the coming year, I am excited about a number of critical challenges. I believe securing our borders and making the movement of people and goods more efficient must remain a key priority. The CCRA is committed to implementing the innovative programs in the Customs Action Plan and the Smart Border Declaration with the United States. We are also pushing forward with the Future Directions initiative.

Our goal is to be recognized as an organization that meets the many challenges of the 21st century with innovation, responsiveness, and integrity; an organization that is committed to providing the excellent service that Canadians expect and deserve. We know that there is still more work to be done, and we are setting our sights high to earn Canadians' confidence and respect.

Elinor Caplan
Minister of National Revenue

Date modified:

2003-04-25