About My Trust Account – CRA account help

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CRA account help – About My Trust Account

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My Trust Account provides legal representatives and authorized representatives with a secure and convenient way to manage trust information online.

My Trust Account is only accessible in Represent a Client through the Representative panel in your CRA account.

On this page

Who can use My Trust Account

The primary trustee must be the first to register for online access to My Trust Account. After that, they may add authorized representatives.

Register for online access as a primary trustee

Before accessing My Trust Account, a primary trustee must add or access Represent a Client. First time users will be prompted to create a RepID. The primary trustee should ensure that the name associated to their RepID matches the name on their CRA trust account.

Once the primary trustee has accessed Represent a Client and has a RepID, they must:

  1. Select Authorization request
  2. Choose their RAC identifier (RepID, BN or GroupID) from the drop down menu
  3. Select Primary Trustee registration
  4. Provide information about the trust account as part of an enhanced validation process

After being confirmed as the primary trustee of the account, you will receive immediate access to My Trust Account which you can access from the Represent a Client Welcome page.

Get access through Represent a Client

My Trust Account is only accessible through Represent a Client in your CRA account.

  1. Sign in to your CRA account
  2. Select your representative account from the Welcome page to access Represent a Client
  3. Enter your Trust number and select Access T3

Learn more about registering a trust account: Application for a Trust Account Number

Services in My Trust Account

Refer to the table below to understand the services available to each authorization level.


Table of authorization levels and services

Table of services
Services Access available to
Level 1 Authorization available to
Level 2 Authorization available to
Level 3: Legal Rep/Trustee

Addresses or telephone numbers (view, update)

  • Level 1: No access
  • Level 2: No access
  • Level 3: Allowed

Arrange my direct deposit (start, update, stop)

  • Level 1: No access
  • Level 2: No access
  • Level 3: Allowed

Authorize my representative

  • Level 1: No access
  • Level 2: No access
  • Level 3: Allowed

View authorized representative

  • Level 1: No access
  • Level 2: No access
  • Level 3: Allowed

Submit documents

  • Level 1: No access
  • Level 2: Allowed
  • Level 3: Allowed

View trust identification

  • Level 1: Allowed
  • Level 2: Allowed
  • Level 3: Allowed

View Trustees

  • Level 1: No access
  • Level 2: No access
  • Level 3: Allowed

View account balance and statement of account

  • Level 1: Allowed
  • Level 2: Allowed
  • Level 3: Allowed

View mail

  • Level 1: Allowed
  • Level 2: Allowed
  • Level 3: Allowed

View return and beneficial ownership

  • Level 1: Allowed
  • Level 2: Allowed
  • Level 3: Allowed

Make a payment online

  • Level 1: No access
  • Level 2: No access
  • Level 3: Allowed

Request a remittance voucher

  • Level 1: No access
  • Level 2: Allowed
  • Level 3: Allowed


Resources

Help with using your CRA account


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Date modified:
2025-01-13