Reminder: The CRA has resumed its work to address taxpayer debt. Benefit and credit payments and tax refunds may be applied to pay down outstanding balances. If your debt repayment causes significant financial hardship, please contact the CRA directly to discuss your options – even if you have a payment plan in place already.

Learn more about how specific benefits will be impacted at canada.ca/balance-owing.

By phone:

Get help understanding your tax refund

Before you call

To verify your identity, you'll need:

• Social Insurance Number
• Full name and date of birth
• Your complete address
• An assessed return, notice of assessment or reassessment, other tax document, or be signed in to My Account

If you are calling the CRA on behalf of someone else, you must be an authorized representative

Telephone number

1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Outside Canada and the United States (operates in Eastern Time):
613-940-8495

Hours

Table 1

Day	Hours
Monday to Friday	8 am to 8 pm
Saturday	9 am to 5 pm
Sunday	Closed

Closed on public holidays