Contact the Charities Directorate
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Contact the Charities Directorate
Possible Canada Post mail service disruption
We are aware of possible job action at Canada Post. If your charity has an upcoming Registered Charity Information Return (T3010) filing deadline and you want to prepare for a possible postal service disruption, contact the Charities Directorate to discuss your situation. To avoid delays, register for a CRA account to file your return online.
On this page
- Client service
- Report suspected non-compliance by registered charities
- Comments on policies and guidance
- Service complaints
Client service
Our client service representatives can provide you with:
- general information about registered charities
- information on how to apply for registration online
- information on how your charity should properly issue official donation receipts and how to fill out the annual information return (Form T3010)
- guidance on changing your charity's legal name, purposes, activities, and more
If you are looking for information about a specific charity or want to make an information request, go to How to get information about a charity.
If you have a CRA account, you can now complete any actions that previously required written correspondence directly through your account.
To make changes or submit an enquiry:
- Sign into your CRA account.
- Under your RR account, select “Update registered charity or RCAAA information.”
- Select the appropriate category from the dropdown menu.
For information on making specific changes to your charity’s account, go to Making a change to your organization.
By phone/TTY
You can contact a representative Monday to Friday (except statutory holidays) between 8 am and 5 pm, Eastern time:
By phone:
1-800-267-2384
By TTY service for people with a hearing or speech impairment:
1-800-665-0354
By mail
We strongly encourage you to use our online services
We are transitioning to a more accessible and digital-by-default environment, in line with the Government of Canada’s Digital Standards.
We recommend that you use your CRA account online to communicate with us.
If you don't have a CRA account: Register now.
Mail paper information returns and financial statements to:
Charities Directorate
Canada Revenue Agency
105 – 275 Pope Road
Summerside PE C1N 6E8
Mail all other inquiries or changes to:
Charities Directorate
Canada Revenue Agency
Ottawa ON K1A 0L5
By fax
We strongly encourage you to use our online services
We are transitioning to a more accessible and digital-by-default environment, in line with the Government of Canada’s Digital Standards.
We recommend that you use your CRA account online to communicate with us, as we will soon no longer be accepting faxes.
If you don't have a CRA account: Register now.
By fax:
833-339-0997 (toll-free number)
418-556-1813
Send your documents to only one number and avoid duplication.
Report suspected non-compliance by registered charities
If you have information that a charity may be non-compliant, please refer to Report suspected donation-related scams or other non-compliance to find out how you can submit a lead.
Comments on policies and guidance
Your opinion counts
If you have comments or suggestions to improve the Charities Directorate's policies and guidance products or if you want to comment on a policy or guidance that is up for consultation, we would like to hear from you.
Service complaints
If you are not satisfied with the service that you receive from the Canada Revenue Agency, you can make a complaint. Go to Make a service complaint.
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- Date modified:
- 2025-09-02