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The following procedures will provide you with the knowledge and tools to prepare tax returns as a CVITP volunteer.

Screening and identifying the individual: How to verify the individual’s eligibility and identity.
Getting the individual’s authorization and information: How to get authorization to prepare a tax return, organize and verify tax slips and receipts, along with questions to ask the individual.
Starting to prepare the tax return: How to log into the tax software and what to do if you are preparing a paper tax return.
Getting authorization to electronically submit the tax return: How to get authorization to electronically submit the tax return and how to submit the tax return.
Returning and clearing information: How to safeguard the information of individuals and respond to requests from individuals after successfully submitting the tax return.
What comes next: How to provide assistance to an individual after their tax return has been submitted.