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Spending Profile

In 2003-2004, this business line accounted for over $243.4 million (8%) of the CCRA's budget. Of this amount, $88.9 million was devoted to program direction, split as shown in Exhibit 7 below between Benefit Programs – Administration ($60.1 million), Benefit Programs – Validation ($5.7 million), and CPP/EI Eligibility Rulings ($23.1 million).

The remaining $154.5 million was devoted to payments under two statutory direct transfer programs: Children's Special Allowances of $147.4 million to agencies for children in their care, and $7.1 million for the Relief for Heating Expenses program.

Exhibit 7 Resource Spending by Programs ($ million) 1

Key Volumetrics

CCTB: $8.1 billion to over 3.1 million recipients

GST/HST credit: $3.1 billion to almost 9.3 million recipients

Disability Tax Credit program: Approximately $441 million to over 406,000 severely disabled individuals

Children's Special Allowance Payments: $147 million

Provincial / Territorial Payments: $309 million in on-going payments, along with over $63 million in one-time payments for Nova Scotia 1

Client Services: Almost 8.7 million telephone enquiries handled and over 1.6 million visits to “Child and Family Benefits” web-site

Processing: Over 630,000 CCTB applications and elections and 670,000 account maintenance adjustments processed and over 68 million benefit payments issued

1 See footnote on page .

Exhibit 8 Performance Report Card

Expected Outcomes:

Canadians receive their rightful share of entitlements
Provinces, territories and other government departments rely on the CCRA as a key service provider

		Performance rating	Data quality
Anticipated Result – Clients receive timely, accessible, reliable and fair service that is responsive to their needs	2003-2004	Met	Good
	2002-2003	Met	Good

Performance Against Expectations		Page
	Maintain high program awareness and take-up through effective communications tools.
	Meet or exceed internal performance target of 99% for timely processing of benefit payments.
	Meet or exceed established service standards for timely processing of applications and account maintenance adjustments of 98%.
	Meet or exceed internal performance targets for accurate processing of benefit payments, applications and account maintenance adjustments.
	Meet or exceed internal performance target of 80-85% for caller accessibility.
	Increase the use of alternative electronic services and information channels.
	Maintain or increase client satisfaction levels.
	Growth in the programs and services administered for the provinces, territories, and other federal departments to reduce duplication across all levels of government and to lower the overall cost of program delivery.

		Performance rating	Data quality
Anticipated Result – Non-compliance is identified and addressed	2003-2004	Mostly Met	Good
	2002-2003	Mostly Met	Good

Performance Against Expectations		Page
	Maintain high overall compliance in relation to our 95% benchmark.

Met Mostly Met Not Met

1 Spending for parliamentary appropriations is calculated on a modified cash accounting basis. See CCRA's 2003-2004 Financial Statements for spending calculated using accrual accounting.

Date modified:: 2004-10-28

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CCRA Annual Report to Parliament 2003-2004