Strategic Planning and Reporting Framework

Our Mission

To administer tax, benefits, and related programs and to ensure compliance on behalf of governments across Canada, thereby contributing to the ongoing economic and social well-being of Canadians

Agency Indicators

Examining our Strategic Context

• Efficiency
• Effectiveness
• Service Satisfaction
• Clients
• Workforce Satisfaction

Strategic Outcomes

Achieving our Mission

• Tax Services

Taxpayers meet their obligations and Canada's revenue base is protected

• Benefit Programs

Eligible families and individuals receive timely and correct benefit payments

Strategic Outcome Measures

Measuring our Performance in Tax Services and Benefit Programs

• Filing Compliance
• Registration Compliance
• Remittance Compliance
• Reporting Compliance
• Reliance on CRA as a key Service Provider
• Payment Timeliness
• Benefit Payment Correctness

Program Activities

Meeting our Expected Results, thereby achieving our Strategic Outcomes

PA1

Taxpayer and Business Assistance

Expected Result

Taxpayers receive timely, accurate, and accessible information

PA2

Assessment of Returns and Payment Processing

Expected Results

Assessment and payment processing are timely and accurate

Non-compliance is detected and addressed

PA3

Accounts Receivable and Returns Compliance

Expected Results

Tax debt is resolved on a timely basis and is within targeted levels

Non-compliance is detected and addressed

PA4

Reporting Compliance

Expected Results

Non-compliance is detected and addressed

PA5

Appeals

Expected Results

Taxpayers receive an impartial and timely review of contested decisions

PA6

Benefit Programs

Expected Results

Benefit recipients receive timely, accurate, and accessible information

Eligibility determination and payment processing are timely and accurate

Date modified:

2007-03-29