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Taxpayer and Business Assistance - Program Activity 1

We provide taxpayers with access to the tools, assistance, and information they need to participate in Canada’s self-assessment tax system.

Our Priorities

Enhance taxpayer service on the Internet
Implement channel convergence to allow taxpayers to move more easily across channels
Enhance outreach programs and expand taxpayer and business consultations
Ensure consistency, timeliness, and accuracy of information
Implement a risk-based approach for registration of charities and deferred income plans
Augment partnerships and innovate in service delivery
Implement the Softwood Lumber Products Export Charge Act, 2006 and integrate new functions such as the Corporate Tax Administration for Ontario initiative

Our Focus

Continuous improvement in our service to Canadians strengthens our core business, helps ensure compliance with tax laws and protects Canada’s tax base.

We will:

continue to pursue a taxpayer- and business-centred approach for our service options
reduce costs by encouraging self-service options through targeted outreach and educational programs
implement new procedures with respect to charities and deferred income plans for registration, monitoring, and compliance
implement the provisions of the Softwood Lumber Products Export Charge Act, 2006

Expanding business opportunities will provide integrated services to Canadians, improve service and reduce overall costs.