Achieving Our Strategic Outcomes

Strategic Outcomes

In meeting our mandate, the Canada Revenue Agency works towards two strategic outcomes:

• Taxpayers meet their obligations and Canada’s revenue base is protected
• Eligible families and individuals receive timely and correct benefit payments

Tax Services

Taxpayers meet their obligations and Canada’s revenue base is protected

The objective of the Tax Services strategic outcome is to have Canadians comply with their tax obligations without direct CRA intervention by providing them the information and tools they need, and supporting them with quality service.

In order to ensure the integrity and fairness of the Canadian system of tax administration, and to strengthen our core business and foster our ability to expand business opportunities, we will focus on:

• Enhancing Service Delivery: We will positively influence compliance by making available current and accurate information, encouraging the use of electronic services, and simplifying interactions between small business and the CRA.
• Maximizing Tax Debt Collection: We will maximize our revenue collections in order to address the continual growth of new debt by integrating our business processes, and improving our risk profiling capabilities.
• Addressing Non-Compliance: We will continue to pursue the compliance priorities of addressing aggressive tax planning schemes, the underground economy, GST/HST fraud, and non-filers, non-registrants, and collections.
• Enhancing Trust: We will ensure the protection of personal information through our rigorous information technology and administrative security programs.
• Enhancing Partnerships: We will continue to create new opportunities with provinces, territories, First Nations, and federal organizations to reduce duplication and enable single-window delivery of services.

Benefit Programs

Eligible families and individuals receive timely and correct benefit payments

The objective of the Benefit Programs strategic outcome is to provide benefits, credits and other services that contribute directly to the quality of life of Canadians. We administer these programs on behalf of our federal, provincial, and territorial clients.

To strengthen our core business and foster our ability to expand business opportunities, over the planning period we will focus on:

• Enhancing Electronic Services: We will continue to provide access to the right information, tools, and services through a variety of channels to ensure that benefit recipients will be able to provide the information we need to register them, and maintain complete and accurate account information.
• Timely Benefit Payments: We will continue to reassess core payment processing systems and our Individual Identification System to ensure that we retain the capacity to deliver high-quality programs.
• Accurate Benefit Payments by Strengthening Compliance: We will implement key elements of the Compliance Strategy for Benefits in order to ensure program integrity; and develop methodologies to measure overall compliance for the GST/HST credit program.
• Business Growth: We will continue to use our strong federal benefit delivery infrastructure to demonstrate the advantages we can offer to provinces, territories, and other government departments in delivering programs and services on their behalf. This should lower the cost of benefit program administration for our government clients while maintaining secure, high quality service to benefit recipients.

Date modified:

2007-03-29