The Canada Revenue Agency (CRA) is testing a new callback request service to provide more efficient and convenient support to Canadians.

At this time, the service is only available for certain Disability Tax Credit (DTC) enquiries.

Only the DTC topics listed in the form are eligible for a callback. Requests related to other topics cannot be addressed through this service.

This form is intended for individuals only. Tax professionals are not eligible to use the form.

Once you have submitted your request, you can expect to receive a callback within 2 business days. Requests are processed in the order they are received.

Submitting multiple requests for the same issue will not make the process faster.

Find your answers faster

You may find your answers without requesting a callback and waiting.

Sign in to your CRA account

If you have a CRA account, you can view the status of your DTC application or reassessment in the Progress Tracker.

Sign in to your CRA account Register for a CRA account

Learn about Progress Tracker

DTC application processing times

If you recently applied for the DTC, it may take up to 15 weeks to process your application.

Reassessment processing times

If your DTC application has been approved, and you requested adjustments to your previous tax returns, your tax return(s) will be reassessed. It may take up to 30 weeks after your DTC application is processed.

Only request a callback if the total processing time of 45 weeks has been exceeded.

How to apply for the DTC

You may find the answers you need about how to apply and other general DTC information by reviewing the DTC web pages.

These pages also contain information about eligibility criteria and how to claim the credit.

Disability Tax Credit (DTC)