Contacts and links

Source URL

https://www.canada.ca/en/revenue-agency/services/tax/individuals/community-volunteer-income-tax-program/lend-a-hand-individuals/training-volunteers/itavp-learning-guide/contacts-links.html

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We do not guarantee the accuracy of this copy of the CRA website.

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Contacts and links


On this page

PDF version ITAVP volunteer, electronic and technical support (opens in new window) PDF version Additional resources (opens in new window)

Program documents and information

Find reference documents (forms and guides) and details about the Income Tax Assistance – Volunteer Program (ITAVP) in the Personalized Space for Organizations and Volunteers on Revenu Québec’s website.

To access the personalized space for volunteers, enter the user code provided by your ITAVP program lead or affiliated organization.

ITAVP volunteer support

Service Contact

Program related enquiries

  • Volunteer registration process and status updates
  • UFile software keys
  • Volunteer Identification Number (VIN)
  • Updating police record check (PRC)
  • RepID and/or Group ID
  • Updating or modifying details related to tax clinics
  • CVITP Organization Identification Number (COIN)
  • Number of tax returns filed
Contact an ITAVP program lead by using the online form or by email.

Tax-related enquiries

For enquiries related to:

  • income tax topics covered by the ITAVP
  • the UFile CVITP tax software
  • ordering forms

Important

The ITAVP confidential telephone lines reserved for volunteers are related to simple tax returns only. The ITAVP does not provide support for complex tax situations.

For complex tax matters:

Skip the Line – Get faster help from the CRA.

CRA

1-866-398-3488

Revenu Québec

Montréal area:

514-864-6299, option 8*

Québec City area:

418-659-6299, option 8*

Toll free:

1-800-267-6299, option 8*

* Pressing 8 is a hidden option. It is not included in the choices.
Expand all Collapse all

  • EFILE, NetFile Québec, electronic services & technical support


    Electric services and technical support
    Service Contact

    CRA's EFILE

    • Registration or renewal
    • EFILE Helpdesk support
    • EFILE troubleshooting

    EFILE for electronic filers

    EFILE Helpdesk support

    Chapter 2 EFILE Error Messages for 2018 to 2025

    NetFile Québec

    • Registration
    • Support service
    • Troubleshooting

    Montréal:

    514-864-6299, option 8*

    Québec:

    418-659-6299, option 8*

    Toll free:

    1-800-267-6299, option 8*

    * Option 8 is a hidden option. It is not offered among the choices.

    Part 8 of the Tax Preparers' Guide: Individuals (SW-223-V)

    UFile CVITP software

    • To download the free tax software for CVITP volunteers
    • For error messages with no suggested fix, refer to the UFile support link

    UFile CVITP

    Error messages with no suggested fix:

    Ask UFile


  • Additional volunteer resources


    Volunteer resources
    Service Contact

    Exchange rates

    Annual exchange rates on the Bank of Canada website.

    Exchange rates

    Ordering forms

    For volunteers and organizations, mention that your order is related to the ITAVP.

    CRA

    1-866-398-3488

    Forms and publications

    Revenu Québec

    Montréal area: 514-864-6299, option 8*

    Québec City area: 418-659-6299, option 8*

    Toll free: 1-800-267-6299, option 8*

    Ordering Forms and Publications

    Updating direct deposit

    CRA

    Direct deposit for individuals

    Revenu Québec

    Direct deposit


  • Additional CRA resources


    CRA resources
    Service Contact

    CRA individual tax enquiries line

    For questions about income tax topics beyond what is covered by the ITAVP.

    1-800-959-8281

    Yukon, Northwest Territories and Nunavut:

    1-866-426-1527

    Outside Canada/U.S. call collect:

    613-940-8495

    Hearing or speech impairments (TTY):

    1-800-665-0354

    Personal income tax

    Contact the Canada Revenu Agency (CRA)

    CRA child and family benefits enquiries

    For CRA-administered child and family benefit questions beyond what is covered by the ITAVP, including the Canada child benefit (CCB) and the Goods and services tax/harmonized sales tax (GST/HST) credit.

    1-800-387-1193

    Yukon, Northwest Territories and Nunavut:

    1-866-426-1527

    Overview of child and family benefits
    Taxpayer Bill of Rights

    Taxpayer Bill of Rights
    An online course to learn about the Canadian tax system

    Learn about your taxes
    General information on Government of Canada programs, services and initiatives 1-800-O-Canada (1-800-622-6232)


  • Additional Revenu Québec resources


    Revenu Quebec resources
    Service Contact

    Revenu Québec

    General information

    Montréal area: 514-864-6299

    Québec City area: 418-659-6299

    Toll-free: 1-800-267-6299

    revenuquebec.ca

    Services Québec – Individuals

    1-877-644-4545

    Services Québec

    Information on the RL-31 slip

    (option 1, then option 2)

    Solidarity tax credit

    (option 1, then option 1)

    Advance work premium or childcare expense tax credit payments

    (option 2, then option 1)

    Advance payments of the tax credit for home-support services for seniors

    (option 2, then option 3)

    Montréal area: 514-940-1481

    Québec City area: 418-266-1016

    Toll-free: 1-855-291-6467

    Revenu Québec refund info-line service

    (option 1)

    1-888-811-7362

    Income Tax Refunds
    Retraite Québec

    1-800-463-5185

    Retraite Québec (gouv.qc.ca)
    Family allowance 1-800-667-9625
    Accessibility information Accessibility


Page details

2026-03-03