On this page…

• Online services for individuals
  • My Account
• Online services for – Small businesses and self-employment
  • Handling businesses taxes online
• MyCRA – Mobile app
  • Electronic payments
• For more information
  • What if you need help?
  • Direct deposit
  • Forms and publications
  • Electronic mailing lists
  • Tax Information Phone Service (TIPS)
  • Teletypewriter (TTY) users
  • The Taxpayer Bill of Rights
  • Service complaints
  • Reprisal complaint
  • Tax information videos

Online services for individuals

My Account

The CRA's My Account service is fast, easy, and secure.

Use My Account to:

• view your benefit and credit payment amounts and dates
• view your notice of assessment
• change your address, direct deposit information, and marital status
• sign up for account alerts
• check your TFSA contribution room and RRSP deduction limit
• check the status of your tax return
• request your proof of income statement (option ‘C' print)
• link between your CRA My Account and My Service Canada Account

How to register

For information, go to My Account for Individuals.

Sign up for online mail

Sign up for the CRA's online mail service to get most of your CRA mail, like your notice of assessment online.

For more information, go to Online mail – Helping you organize your Canada Revenue Agency mail.

Online Services – Small businesses and self-employment

Handling business taxes online

Use the CRA's online services for businesses throughout the year to:

• make payments to the CRA by setting up pre-authorized debit agreements in My Business Account or by using the My Payment service
• file a return, view the status of filed returns and amend returns online
• submit documents to the CRA
• authorize a representative for online access to your business accounts
• register for online mail to get mail from the CRA directly in My Business Account
• change addresses
• manage direct deposit information
• view account balance and transactions
• calculate a future balance
• transfer payments and immediately view updated balances
• add another business to your account
• submit account related enquiries and view answers to common enquiries
• submit an enquiry about your audit
• download reports
• much more

To log in to or register for the CRA's online services, go to:

• My Business Account, if you are a business owner; or
• Represent a Client, if you are an authorized representative or employee.

For more information, go to E-services for Businesses.

Sign up for online mail

Sign up for the CRA's online mail service to get most of your CRA mail, like your notice of assessment, online.

For more information, go to Online mail – Reduce your cost of doing business by saving time – go online.

Authorizing the withdrawal of a pre determined amount from your bank account

Pre authorized debit (PAD) is a flexible online payment option managed by you. Through this option, you agree to authorize the CRA to withdraw a pre determined amount from your bank account to pay tax on a specific date or dates. You can set up a PAD agreement using the CRA's secure My Business Account. You can view historical records, modify, cancel, or skip a payment. For more information, go to Make a payment to the Canada Revenue Agency and select "Pre authorized debit."

MyCRA – Mobile app

Use MyCRA throughout the year to:

• view the amounts and dates of your personal benefit and credit payments
• check your TFSA contribution room
• change your address, direct deposit information, and marital status
• let us know if a child is no longer in your care
• sign up for online mail and account alerts
• request your proof of income statement (option "C" print)

Getting ready to file your income tax and benefit return? Use MyCRA to:

• check your RRSP deduction limit
• look up a local tax preparer
• see what tax filing software the CRA has certified

Done filing? Use MyCRA to:

• check the status of your tax return
• view your notice of assessment

For more information, go to Mobile apps – Canada Revenue Agency.

Electronic payments

Make your payment using:

• your financial institution's online or telephone banking services
• the CRA's My Payment service
• pre-authorized debit at My Account for Individuals

For more information on all payment options, go to Make a payment to the Canada Revenue Agency.

For more information

What if you need help?

If you need more information after reading this publication, go to Small businesses and self-employed income or call 1‑800‑959‑5525.

Direct deposit

Direct deposit is a fast, convenient, reliable, and secure way to get your CRA payments directly into your account at a financial institution in Canada.

You can view your direct deposit information and online transactions at My Business Account.

To enrol for direct deposit or to update your banking information, go to Direct deposit.

Forms and publications

To get our forms and publications, go to Forms and publications or call 1‑800‑959‑5525.

Electronic mailing lists

The CRA can notify you by email when new information on a subject of interest to you is available on the website. To subscribe to the electronic mailing lists, go to Electronic Mailing Lists.

Tax Information Phone Service (TIPS)

For personal and general tax information by telephone, use our automated service, TIPS, by calling 1‑800‑267‑6999.

Teletypewriter (TTY) users

If you have a hearing or speech impairment and use a TTY, call 1‑800‑665‑0354.

If you use an operator-assisted relay service, call our regular telephone numbers instead of the TTY number.

The Taxpayer Bill of Rights

The Taxpayer Bill of Rights describes and defines 16 rights and builds on the CRA's corporate values of professionalism, respect, integrity, and cooperation. It describes the treatment you are entitled to when you deal with the CRA. The Taxpayer Bill of Rights also sets out the CRA Commitment to Small Business to ensure their interactions with the CRA are conducted as efficiently and effectively as possible.

For more information about your rights and what you can expect when you deal with the CRA, go to Taxpayer Bill of Rights.

Service complaints

You can expect to be treated fairly under clear and established rules, and get a high level of service each time you deal with the CRA; see the Taxpayer Bill of Rights.

You can file a service complaint if you are not satisfied with the service you get from the CRA.

There are three steps to resolve your service-related complaint.

Step 1 – Talk to us first

If you are not satisfied with the service you received, you can file a service complaint. Before you do this, we recommend that you try to resolve the matter with the employee you have been dealing with or call the telephone number provided in the CRA's correspondence. If you do not have contact information, go to Contact Information.

If you still disagree with the way your concerns were addressed, you can ask to discuss the matter with the employee's supervisor.

Step 2 – Contact the CRA Service Complaints Program

The CRA Service Complaints Program is for individuals and businesses. The program provides another level of review if you are not satisfied with the results from step 1 in the service complaint process. Generally, service-related complaints refer to the quality and timeliness of our work.

To file a complaint with the CRA Service Complaints Program, fill out Form RC193, Service-Related Complaint.

For more information on the CRA Service Complaints Program and how to file a complaint, go to Make a Service Complaint.

Step 3 – Contact the Office of the Taxpayers' Ombudsman

If, after following steps 1 and 2, your service-related complaint is still not resolved, you can submit a complaint with the Office of the Taxpayers' Ombudsman.

For more information about the Office of the Taxpayers' Ombudsman and how to submit a complaint, go to Office of the Taxpayers' Ombudsman.

Reprisal complaint

If you believe that you have experienced reprisal, fill out Form RC459, Reprisal Complaint.

For more information about reprisal complaints, go to Reprisal Complaints.

Tax information videos

We have a number of tax information videos for individuals on topics such as the income tax and benefit return, the Canadian tax system, and tax measures for persons with disabilities. To watch our videos, go to CRA Multimedia Library.

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