1. My Sign-In Partner knows who I am so why do I still have to provide my basic identity information to enroll in a Government of Canada service?

The Sign-In Partner does not provide any identity information to the Government and simply validates your user name or card number and password.

Each department and agency has a unique registration process. If this is your first time accessing the CRA’s online services using a Sign-In Partner, you must identify yourself by providing some personal information. For more information, see CRA user ID and password Help and FAQs.

2. What if I am having problems confirming my identity with the CRA?

For assistance, refer to the CRA user ID and password Help and FAQs.