CRA account help

CRA account help - About Sign-In Partners

When you choose to access your CRA account or other CRA sign-in services with a Sign-In Partner, you use the same sign-in information you use for your online banking.

On this page

• What is a Sign-In Partner
• Who can use a Sign-In Partner
• Managing your online banking credentials
• Your privacy and Sign-In Partners
• Change your sign-in option

What is a Sign-In Partner

Sign-In Partners are organizations that have partnered with Interac®. This allows their customers to use their online sign-in information (for example, card numbers or usernames and passwords) to use Government of Canada services. Sign-In Partners may include financial institutions, like banks and credit unions, and others.

This partnership happens through the Interac sign-in service, which is a credential broker service that acts as a bridge between the Government of Canada and participating Sign-In Partners. The Interac sign-in service operates independently of the financial institutions and the Government of Canada services.

You may use the same banking information to sign into multiple government services, or you may use different banking information for different government services.

Using your existing online banking information means you don’t have to remember a different user ID and password.

Your bank will not charge you for using your banking credential to access government online services.

Who can use a Sign-In Partner

To register with this option, you must:

• Have a social insurance number (SIN)
• Have filed your taxes for the current or previous tax year
• Have an account with one of the participating Sign-In Partners
• Be registered for online banking If you have lost or changed your bank card, or don't know your bank password or user ID

  Contact your financial institution for help.

  If your online banking information has changed, or you forgot your sign-in information and are locked out, you can go through the CRA account registration process again to regain access.

Managing your online banking credentials

To revoke or change your banking user ID or password or manage your banking security questions, you should contact your financial institution for assistance.

Your privacy and Sign-In Partners

When you use a Sign-In Partner, your banking information and the identity of your financial institution are not shared with the government service you are trying to access. Similarly, none of your personal tax information or information about the government service being accessed is shared with your financial institution. No personally identifying information or banking details are ever shared.

Because the Sign-In Partner does not provide any identity information to the Government, you must identify yourself by providing some personal information the first time you use this service.

Using a shared device

When you select the Sign-In Partner option and choose your financial institution, you will be prompted to enter your banking sign-in information. Some devices allow banking information to pre-populate. Do not use your browser's autofill for your online banking information if you register on a shared device. Unless you manually enter your own information, you could link your SIN to someone else's banking information by mistake, and the other person would have access to your tax information.

Change your sign-in option

You should sign in using the option you originally registered with.

If you registered with a Sign-In Partner and want to change your sign-in option, you can go through the registration process to get a CRA user ID and password to access your account.

Switch your Sign-In Partner

You can switch to another Sign-In Partner as long as you still have access to the one you previously used.

1. Go to the Sign in to your CRA account page
2. Select Sign-In Partner
3. Select Switch My Sign-In Partner at the top of the page
4. Follow the instructions

List of Sign-In Partners