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Detailed performance results can be found in the Annual Report.

• Charities – responding to telephone enquiries
• Charities – responding to simple applications
• Charities – responding to regular applications
• Charities – written enquiries - routine
• Charities – written enquiries - complex

Service standards for charities and charitable giving

Charities – responding to telephone enquiries

• What is this? This is a timeliness service standard for responding to telephone enquiries concerning charities. This service is provided to taxpayers who have questions or concerns relating to charities, including applicants for registration, donors, media representatives, corporations, tax professionals, all levels of government, and the general public. Taxpayers selecting this type of agent-assisted service on the Canada Revenue Agency (CRA) hotline hear a message informing them of the service standard. This service standard was introduced in 2005-2006.

• Standard: Our goal is to respond to a call in the agent queue within two minutes.

• Target: The CRA aims to meet this standard 80% of the time.

• How you can request this service from the CRA:

  • Telephone

• How you will receive this service from the CRA:

  • Telephone

Charities – responding to simple applications

• What is this? This is a timeliness service standard for reviewing and responding to simple applications for charitable registration. The CRA generally processes applications for registered charitable status on a first-come, first-served basis. If the application is approved, the CRA will send a notification of charitable registration. This service standard was introduced in 2011-2012.

Address:

Charities Directorate

320 Queen Street, 13th floor

Ottawa ON K1A 0L5

• Standard: Our goal is to respond to a complete simple^{Footnote 1} application for charitable registration within two months.

• Target: The CRA aims to meet this standard 80% of the time.

• How you can request this service from the CRA:

  • Mail

• How you will receive this service from the CRA:

  • Mail
• Charities registration website: http://www.cra-arc.gc.ca/chrts-gvng/menu-eng.html

Charities – responding to regular applications

• What is this? This is a timeliness service standard for reviewing and responding to regular applications for charitable registration. The CRA generally processes applications for registered charitable status on a first-come, first-served basis. Acknowledgement letters are sent for all applications received. If the application is approved, the CRA will send a notification of charitable registration. This service standard was introduced in 2011-2012.

Address:

Charities Directorate

320 Queen Street, 13th floor

Ottawa ON K1A 0L5

• Standard: Our goal is to respond to a complete regular^{Footnote 2} application for charitable registration within six months.

• Target: The CRA aims to meet this standard 80% of the time.

• How you can request this service from the CRA:

  • Mail

• How you will receive this service from the CRA:

  • Mail

Charities registration website: http://www.cra-arc.gc.ca/chrts-gvng/menu-eng.html

Charities – written enquiries - routine

• What is this? This is a timeliness service standard for responding to routine written enquiries concerning charities. This service is provided to taxpayers who have questions or concerns relating to charities, including applicants for registration, registered charities, donors, media representatives, corporations, tax professionals, all levels of government, and the general public. This service standard was introduced in 2013-2014.

• Standard: Our goal is to review and respond to a routine^{Footnote 3} written enquiry within 30 calendar days.

• Target: The CRA aims to meet this standard 80% of the time.

• How you can request this service from the CRA:

  • Mail
  • Fax

• How you will receive this service from the CRA:

  • Mail
  • Telephone

Charities registration website: http://www.cra-arc.gc.ca/chrts-gvng/menu-eng.html

Charities – written enquiries - complex

• What is this? This is a timeliness service standard for responding to complex written enquiries concerning charities. This service is provided to taxpayers who have questions or concerns relating to charities, including applicants for registration, registered charities, donors, media representatives, corporations, tax professionals, all levels of government, and the general public. This service standard was introduced in 2013-2014.

• Standard: Our goal is to review and respond to a complex^{Footnote 4} written enquiry within 75 calendar days.

• Target: The CRA aims to meet this standard 80% of the time.

• How you can request this service from the CRA:

  • Mail
  • Fax

• How you will receive this service from the CRA:

  • Mail
  • Telephone

Charities registration website: http://www.cra-arc.gc.ca/chrts-gvng/menu-eng.html

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