GenAI chatbot beta

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• CRA Chatbot

The Canada Revenue Agency (CRA) is testing Generative Artificial Intelligence (GenAI) technology in our chatbot to expand and improve services in the future.

On this page

• What is the GenAI chatbot beta
• Before you begin
• How to use the GenAI chatbot beta

What is the GenAI chatbot beta

The CRA is testing a Generative Artificial Intelligence (GenAI) chatbot to improve our digital services and help users self-serve more easily.

Starting on March 24, 2025, the GenAI chatbot beta will be available 24/7 to answer questions relating to personal income tax, as well as information relating to accessing a CRA online account.

You will be offered a survey after using the GenAI chatbot beta, we encourage you to take part. Your feedback will help to improve and expand the service in the future.

Before you begin

Privacy notice

Please do not share any personal details like your name, address, social insurance number (SIN), date of birth, or financial information while using this chatbot. The GenAI chatbot beta is not designed to securely handle personal or sensitive information. During your interaction with the GenAI chatbot beta, your questions may be temporarily retained to enhance your chatbot experience. Your personal information, chat history, or other interactions are not stored or used. For more details on privacy, please refer to our Privacy Statement.

Handling of personal information

Users are advised not to enter personal information when interacting with the GenAI chatbot beta. If a user enters personal information during their interaction, the CRA will check to ensure it aligns with section 4 of the Privacy Act. Any unauthorized information will be promptly deleted to reduce privacy risks. The GenAI chatbot beta can usually identify questions containing personal information, which may help in deleting such data.

Important information for users

The information provided by the GenAI chatbot beta is based on Canada.ca webpages and should not be taken as professional, legal, or medical advice. Information from the GenAI chatbot beta may not be fully accurate or meet your specific needs. Always use your best judgment and consult human professionals or other online sources before making decisions based on this information. You use this information at your own risk.

How to use the GenAI chatbot beta

Follow the steps below to chat with the GenAI chatbot beta.

1. Open the GenAI chatbot beta

   You will find the GenAI chatbot beta widget in the lower right corner of this page. To start, select the chatbot widget to open a chat session.

2. Ask your question

   Type your question in the message box, and select the icon or Enter to send.

   To help the GenAI chatbot beta find the information you need:

   • Ask your question in complete sentences
   • Avoid using slang or jargon
   • Describe your situation without sharing personal information
   • Focus on one topic per question

   If you were unable to get the answer you were looking for:

   • Ensure your question is related to Personal Income Taxes, or the CRA account registration and sign-in information.
   • Try rephrasing your question.

3. Share your feedback

   Sharing your experience will help us improve our services. Please take a moment to complete the CRA GenAI chatbot beta survey. The CRA will monitor survey feedback to improve and expand the service in the future.

   You can request the survey by typing ‘survey’ in the message box or click the survey link at the end of your session.