CRA Chatbot

GenAI Chatbot beta

The CRA is testing the use of a Generative Artificial Intelligence (GenAI) in the CRA chatbot. To try it out and for more information, go to The CRA and Generative Artificial Intelligence.

The Canada Revenue Agency’s (CRA) chatbot is available 24/7 throughout the year to help answer frequently asked questions. The chatbot service is striving to get you the information you need from the CRA pages on Canada.ca.

Check what has changed to discover the enhanced CRA Chatbot.

On this page

• How to use the CRA chatbot
• What has changed
• The CRA and Generative Artificial Intelligence

How to use the CRA chatbot

Follow the steps below to ask questions to the CRA chatbot.

1. Open the chatbot

   Select the icon Chat with Charlie to open the chat widget. You will find the widget in the lower right corner on the CRA homepage and other CRA pages on Canada.ca.

   • Privacy disclaimer

     Do not include any personal information. Your questions may be stored and analyzed to improve the chatbot interactivity. However, the CRA will not store or use your profile information, history, or other interactions. For more information about privacy, refer to the Privacy statement.

   • Issues opening the chatbot

     If you are having technical difficulties accessing the CRA chatbot widget, check if your browser is up to date or try again using another browser. The current version of the following browsers are compatible with the CRA chatbot:

     • Chrome
     • Edge
     • Safari

2. Ask your question

   Type your question in the message box, and select the icon or Enter to send.

   The best way for the CRA chatbot to help you resolve your issue is to:

   • Ask one question at a time
   • Write complete sentences
   • Describe a simple situation without personal or complex information

   What to do if don't get an answer

   If the chatbot can’t answer, try the following:

   • Ask your question differently
   • Use one keyword, for example T2, T400A, charities or tuition
   • Reset the conversation by typing “start over”

3. Give your feedback

   Sharing your experience with the CRA chatbot can help us improve the service.

   You can send feedback by selecting the survey found in the chabot menu, or by typing "survey" anytime in the message box.

What has changed

Discover the enhanced CRA Chatbot designed to make your experience more intuitive and user-friendly.

• Movable Widget: Easily move the CRA Chatbot widget around your screen to view information behind it.
• Slide Menu: Access a list of the most requested topics available through a convenient slide menu.
• Accessibility Features:
  • Adjustable font sizing
  • Colour saturation settings
• User Functions:
  • Print a transcript of your conversation with the CRA Chatbot
  • Have the Chatbot read the text on the screen aloud

Explore these features today and see how the CRA Chatbot can assist you more effectively.

The CRA and Generative Artificial Intelligence

The CRA is testing Generative Artificial Intelligence (GenAI) technology and how it can improve our digital services and online support. We are dedicated to enhancing our services to make self-service more convenient for you. We continue to ensure that our services are secure, efficient and responsive to the needs of Canadians.

If you have questions related to personal income taxes, or the CRA account registration and sign-in information, our chatbot is here to help. We encourage you to try out the new GenAI chatbot beta.

After your chat, we would like to know what you think. Take a moment to complete our Chatbot survey and leave your comments. Your feedback is invaluable in helping us serve you better and will guide future developments of our digital services and online support.