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COVID-19 wage and hiring support for businesses

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Prepare for our review of your claim

Keep your records

You must keep records showing information that supports your claim, such as your reduction in revenue and amounts paid to employees.

Read more about records you should keep, for any wage or rent subsidy you claim, in the CEWS technical questions and answers.

Notice of determination

After you apply, we will let you know in a notice of determination if your claim was accepted.

If you are receiving an amount for the CRHP for claim period 21 or earlier, we will automatically determine your CEWS for the same period to be $0, even if you entered an amount at line 300 on your CRHP application (amount calculated for the CEWS) that was higher than $0. In this situation, your CEWS amount is deemed to be $0 because you are only entitled to the subsidy that gives you the higher amount.

More information about why we mention CEWS on your CRHP notice

According to the legislation, one of the qualifications for the CRHP until claim period 22 is that you must also submit an application for the CEWS for that claim period. To keep the process simpler for you, we consider this condition to be met when you enter your CEWS amount at line 300 in your CRHP application. If you apply for the CRHP, you do not need to complete and submit a separate application form for the CEWS.

Calls and letters from the CRA

The CRA may need to contact you by phone or mail to confirm details, ask for more information about your application, or notify you that your claim was not approved. Please make sure your contact information is current.

Calls from the CRA

CRA phone agents will never:

use threatening or coercive language
ask for full banking information, or
ask for your full Social Insurance Number (SIN)

CRA phone agents should be able to provide you with information about your subsidy application, as well as their name and phone number.

If you have concerns about a call you received from the CRA

If you have concerns about a call you received regarding your subsidy application, please call the Business Enquiries line to verify the name and number of the person that called you.

You can also read more about how to recognize scams.

Letters from the CRA

You may receive a letter from the CRA if your subsidy application was not accepted, or if your claim was modified after we review the information.

Consequences of fraudulent claims

If you do not meet the eligibility requirements for a period, you will be required to repay any subsidy amounts you received for that period. Canadians can also report suspected misuse through the CRA’s Leads program.

Penalties may apply in cases of fraudulent claims, including fines or even imprisonment.

If you artificially reduce your revenue for the purpose of claiming subsidies through the Canada Emergencey Wage Subsidy, the Tourism and Hospitality Recovery Program, or the Hardest-Hit Businesses Subsidy Program, you will be required to repay any subsidy amounts you received, plus a penalty equal to 25% of the total value.

Additionally, if you, or a person or partnership with which you deal at non-arm’s-length, enter into a transaction or participate in an event (or a series of transactions or events) or take an action (or fail to take an action) that has the effect of increasing your incremental remuneration, and one of the main purposes of the action is to increase your CRHP amount, you will be required to repay any amounts you received, plus a penalty equal to 25% of the total value.

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Date modified:: 2021-12-21

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Prepare for our review of your claim: COVID-19 wage and hiring support for businesses