T4055(E) Rev. 19

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Table of contents

• Is this pamphlet for you?
• Before you start
  • Are you a resident of Canada?
  • Canada's tax system
  • Social insurance number
  • Goods and services tax/harmonized sales tax credit
  • Canada child benefit and child disability benefit
  • Property you owned before you arrived in Canada
  • Unwinding a deemed disposition for returning residents
• Do you have to file a tax return?
  • Which tax package should you use?
  • Transmitting your return online
  • Where can you get the tax package you need?
  • What date is your 2019 tax return due?
• Completing your tax return
  • Identification and other information
  • Income
  • Deductions
  • Federal tax and credits
  • Provincial or territorial tax
• Tax treaties
• Online services for individuals
  • My Account
  • MyCRA mobile web app
  • MyBenefits CRA mobile app
  • Electronic payments
• For more information
  • What if you need help?
  • Direct deposit
  • Forms and publications
  • Representatives
  • What should you do if you move?
  • Where to mail your documents
• Contact the Canada Revenue Agency

Is this pamphlet for you?

This pamphlet is for you if you left another country to settle in Canada in 2019.

This pamphlet will introduce you to the Canadian tax system and help you to complete your first income tax and benefit return as a resident of Canada.

If you are in Canada temporarily in 2019, this pamphlet does not apply to you. Instead, see Guide T4058, Non-Residents and Income Tax.

Before you start

Are you a resident of Canada?

You become a resident of Canada for income tax purposes when you establish significant residential ties in Canada. You usually establish these ties on the date you arrive in Canada.

What are residential ties?

Residential ties in Canada include:

• a home in Canada
• a spouse or common-law partner (see the definitions in the Federal Income Tax and Benefit Guide) or dependants who move to Canada to live with you
• personal property, such as a car or furniture
• social ties in Canada

Other residential ties that may be relevant to determine your residency status include, but are not limited to, a Canadian driver's licence, Canadian bank accounts or credit cards, and health insurance with a Canadian province or territory.

Newcomers to Canada who have established residential ties with Canada may be:

• protected persons (including refugees) within the meaning of the Immigration and Refugee Protection Act
• people who have applied for or received permanent resident status from Immigration, Refugees and Citizenship Canada
• people who have received "approval-in-principle" from Immigration, Refugees and Citizenship Canada to stay in Canada

If you were a resident of Canada in an earlier year, and you are now a non-resident, you will be considered a resident of Canada for income tax purposes when you move back to Canada and re-establish your residential ties.

Do you need help determining your residency status?

If you are not sure whether you are a resident of Canada for income tax purposes, complete Form NR74, Determination of Residency Status (Entering Canada). Send us the form as soon as possible so the CRA can give you an opinion on your residency status before your tax return is due.

For more information about residency status, see Income Tax Folio S5-F1-C1, Determining an Individual's Residence Status.

Canada's tax system

Canada's tax system is similar to that of many countries. Employers and other payers usually deduct taxes from the income they pay you, and people with business or rental income normally pay their taxes by instalments.

Many of the benefits people enjoy in Canada are made possible through taxes. Canada's tax system pays for roads, schools, health care, social security, and public safety.

Each year, you determine your tax obligation by completing an income tax and benefit return and sending it to us. For more information, see Do you have to file a tax return?. On the return, you report your income and claim your deductions, calculate your federal and provincial or territorial tax, and determine if you have a balance of tax owing for the year, or whether you are entitled to a refund of some or all of the tax that was deducted from your income during the year.

Under Canada's tax system, you have the right and the responsibility to determine your income tax status and make sure you pay your required amount of tax for each year according to the law.

Guide RC17, Taxpayer Bill of Rights Guide: Understanding your rights as a taxpayer, outlines the fair treatment you are entitled to receive when you deal with us.

For more information, go to Taxpayer Bill of Rights. You have other rights under Canadian laws including the Canadian Charter of Rights and Freedoms.

Compliance

Each year, the Canada Revenue Agency (CRA) promotes compliance and taxpayer education through many review programs.

The CRA reviews deductions and credits on the individual income tax and benefit return and ensures that income amounts have been correctly reported. The CRA also reviews benefits and credits such as the Canada child benefit (CCB) and the goods and services tax/harmonized sales tax (GST/HST) credit.

Keep all receipts and documents for at least six years after you file your return. If the CRA chooses to review your return, you will need to submit your receipts to support your claims.

The underground economy

The underground economy is defined as income earned but not reported for income tax purposes and the sale of goods or services on which taxes or duties have not been paid. The underground economy is often associated with the exchange of goods and services for cash where no records are kept.

The CRA works to maintain the confidence of Canadians in the fairness and honesty of Canada's tax system. As part of its efforts to fight the underground economy, the CRA works with the provinces, territories, private sector, and other countries to encourage compliance with Canada's tax laws and ensure that those who do not comply have no unfair advantage over honest taxpayers.

The CRA has developed a balanced approach to fighting the underground economy. This approach includes:

• activities such as audits which ensure that income and expenses are properly reported. An audit may lead to a reassessment of tax, and the imposition of penalty and interest
• an educational strategy to increase awareness of the risks and consequences of participating in the underground economy

If you do not have permission to work in Canada because you cannot get a temporary social insurance number or work permit, you are working illegally in Canada.

Social insurance number

As a newcomer to Canada, you will need a social insurance number (SIN). The SIN is a nine-digit identification number that is unique, personal, and confidential.

The CRA use it to identify you for income tax and benefit purposes. You have to give your SIN to anyone who prepares tax information slips (such as a T4 slip) for you.

If Service Canada gave you a temporary SIN (starting with the number 9) or if the CRA gave you a temporary tax number (TTN) or an individual tax number (ITN), and you decide to become a permanent resident of Canada, you have to apply for a SIN with Service Canada. Once this new SIN has been assigned to you, do not use any other SIN, TTN, or ITN that was previously assigned to you.

If you do not already have a SIN, you can apply for one at the nearest Service Canada office. For more information on how to apply for a SIN or to find a Service Canada location near you, visit Service Canada or call 1-800-206-7218.

Goods and services tax/harmonized sales tax credit

The goods and services tax (GST) is a tax that you pay on most goods and services sold or provided in Canada. In some provinces, the GST has been blended with provincial sales tax and is called the harmonized sales tax (HST).

The GST/HST credit helps individuals and families with low and modest incomes offset all or part of the GST or HST that they pay.

The CRA will base the amount of your credit on your adjusted family net income and the number of children you have. This information is also used to calculate any credits from related provincial programs.

If you become a resident of Canada in the year, you may be entitled to the GST/HST credit after your arrival. For more information, see Form RC151, GST/HST credit application for individuals who become residents of Canada.

To get the GST/HST credit for your eligible children, you will have to register them by completing Form RC66, Canada Child Benefits Application.

To receive the GST/HST credit, including any related provincial credits, you have to file a return each year even if you have not received income in the year. If you have a spouse or common-law partner, only one of you can receive the credit. The credit will be paid to the person whose return is assessed first. No matter which one of you receives the credit, the amount will be the same. Payments will be issued in July and October 2020, and in January and April 2021.

For more information, see Goods and services tax/Harmonized sales tax (GST/HST) credit.

Canada child benefit and child disability benefit

If you are responsible for the care and upbringing of a child who lives with you and is under 18 years of age, you may be eligible for the Canada child benefit (CCB) and any benefits for certain related provincial or territorial programs for that child.

The CRA bases the amount of your benefits on the following:

• the number of eligible children you have and their ages
• your province or territory of residence
• your adjusted family net income
• your child's eligibility for the disability tax credit

You and your spouse or common-law partner (if applicable) must both file your own Income Tax and Benefit Returns every year, even if you have not received income in the year so that the CRA can calculate the amount of benefits you are entitled to.

To apply for the CCB and benefits for certain related provincial or territorial programs, complete Form RC66, Canada Child Benefits Application. Depending on your immigration and residency status, you may also have to complete Schedule RC66SCH, Status in Canada and Income Information. Send us your Form RC66 along with any required schedules and documentation as soon as possible after you and your child arrive in Canada.

In addition to the CCB, you can also receive a child disability benefit if your child is eligible for the disability tax credit and the CRA approved Form T2201, Disability Tax Credit Certificate, for that child. You can get these forms at Forms and Publications or by calling 1-800-387-1193.

Property you owned before you arrived in Canada

If you owned certain properties (other than taxable Canadian properties) at the time you immigrated to Canada, the CRA considers you to have sold the properties and to have immediately reacquired them at a cost equal to their fair market value (FMV) on the date you became a resident of Canada. This is a deemed disposition.

Your property could include items such as shares, jewelry, paintings or a collection.

Usually, the FMV is the highest dollar value you can get for your property in a normal business transaction.

You should keep a record of the FMV of your properties on the date you arrived in Canada. The FMV will be your cost when you calculate your gain or loss from disposing of the property in the future.

You dispose of your property when, for example:

• you sell it
• you give it
• it is destroyed or stolen

For more information, see Guide T4037, Capital Gains.

Unwinding a deemed disposition for returning residents

If you ceased to be a resident of Canada after October 1, 1996, and you later re-establish Canadian residency for income tax purposes, you can elect to make an adjustment to the deemed dispositions you reported when you emigrated from Canada. The CRA refers to this as an election to "unwind" a previous deemed disposition.

You can make this election to unwind if you still own some or all of the property that was deemed disposed of when you emigrated. If you make this election for taxable Canadian property, you can reduce the gain reported on your tax return for the year you emigrated by an amount you specify—up to the amount of the gain you reported.

If you make this election for property other than taxable Canadian property, you can reduce the amount of the proceeds of disposition that you reported on your tax return for the year you emigrated by the least of:

• the amount of the gain reported on your tax return for the year you emigrated
• the fair market value (FMV) of the property on the date you returned to Canada
• any other amount to a maximum of the lesser of the above-noted amounts

The election to unwind may result in the reduction or elimination of the tax owing for the gain from the previously reported deemed disposition of property on emigration. If you make this election, and you had previously elected to defer payment of the tax owing on the income from the deemed disposition, some or all of the security you may have provided may be returned to you.

You can make this election by sending your request in writing on or before your filing due date for the year you re-establish Canadian residency for income tax purposes to the address indicated at Where to mail your documents. You must also include a list of the properties you own and the FMV of each property this election applies to.

Previously deferred tax

When you immigrate to Canada, you are generally considered to have disposed of, and to have immediately reacquired, most properties you own on the date you immigrate. If you had previously elected to defer payment of the tax owing on the gain from the deemed disposition of property other than taxable Canadian property on emigration, you may now have to pay the deferred tax. For more information, contact the CRA.

Do you have to file a tax return?

Even if you lived in Canada for only part of the year, you may have to file a tax return. For example, you have to file a tax return if:

• you have to pay tax
• you want to claim a refund
• if you want to get benefit and credit payments

Even if you do not have any income in the year, you may want to file a tax return so that the CRA can determine if you are eligible for the goods and services tax/harmonized sales tax (GST/HST) credit, or if you or your spouse or common-law partner want to begin or continue receiving the Canada child benefit (CCB) and other benefits from certain provincial or territorial related programs.

For more information, see Do you have to file a return?.

If you lived in Quebec on December 31, 2019, you may have to file a separate provincial tax return. For more information, visit Revenu Québec or call 1-800-267-6299.

Which tax package should you use?

Use the tax package for the province or territory where you resided on December 31, 2019. Tax rates and tax credits are different in each province and territory, so it is important to use the correct tax package.

Transmitting your return online

EFILE

Your EFILE service provider can complete and file your return for you. For more information, go to EFILE for individuals.

NETFILE

You might be able to file your return online if you prepare your return with a tax preparation software or Web application. For more information, or to file your return, go to NETFILE.

Where can you get the tax package you need?

You can get the tax package at Forms and publications or by contacting the CRA.

What date is your 2019 tax return due?

Generally, your 2019 tax return has to be filed on or before April 30, 2020.

Self-employed persons – If you or your spouse or common-law partner carried on a business in 2019 (other than a business whose expenditures are primarily in connection with a tax shelter), your tax return for 2019 has to be filed on or before June 15, 2020. However, if you have a balance owing for 2019, you still have to pay on or before April 30, 2020.

Deceased persons – If you are the legal representative (the executor, administrator, or liquidator) of the estate of an individual who died in 2019, you may have to file a tax return for 2019 for that individual. For more information about the filing requirements of the final return and optional returns, including what documents are required, see Guide T4011, Preparing Returns for Deceased Persons, and Information Sheet RC4111, What to Do Following a Death.

If you owe tax and do not file your tax return by the due date, the CRA will charge you a late-filing penalty and interest on any unpaid amounts owing. For more information, see Due dates, penalties and interest.

To file your return online, see Transmitting your return online.

If you are mailing your tax return, see Where to mail your documents. Do not mail your tax return to any other address.

Completing your tax return

You will find most of the information you need to complete your 2019 tax return in the Income Tax Package. However, in the following section, you will find other useful information that will help you complete your return.

Identification and other information

It is important that you complete the entire "identification and other information" area on page 1 of your tax return. The CRA needs this information to assess your tax return and calculate your goods and services tax/harmonized sales tax (GST/HST) credit, plus any benefits you may be entitled to under the Canada child benefit (CCB).

Information about your residence

When completing this area on your return, enter the date you became a resident of Canada for income tax purposes as shown in the example below.

If you have requested a social insurance number (SIN), but have not yet received one, and the deadline for filing your tax return is near, file your tax return without a SIN to avoid any possible late-filing penalty and any interest charges. Attach a note to your return to let us know why you did not enter your SIN.

Information about your spouse or common-law partner

Enter your spouse's or common-law partner's net world income for 2019 regardless of their residency status. Net world income is the net income from all sources both inside and outside Canada. Underneath, enter your spouse's or common-law partner's net world income for the period you were a resident of Canada.

If your marital status changes and you are entitled to receive the CCB, the GST/HST credit, or the Canada Workers Benefit (CWB) advance payments, you must tell us by the end of the month following the month when your status changes. However, in the case of separation, do not notify us until you have been separated for more than 90 consecutive days. Let us know by calling 1-800-387-1193, or by sending us a completed Form RC65, Marital Status Change.

Income

For the part of the year you were considered a resident of Canada, you have to report your world income. World income is income from all sources both inside and outside Canada. In some cases, pension income from outside Canada may be exempt from tax in Canada due to a tax treaty, but you must still report the income on your tax return. You can deduct the exempt part on line 25600 of your tax return.

However, for the part of the year that you were not a resident of Canada, you have to report the following amounts:

• income from employment in Canada or from a business carried on in Canada
• taxable capital gains from disposing of taxable Canadian property
• taxable part of scholarships, bursaries, fellowships, and research grants you received from Canadian sources

If you are a protected person (including a refugee) and you received funds from a charitable organization such as a church group or from an individual, you generally do not have to report the amounts on your tax return. However, if a charitable organization hired you as an employee, the employment income you received is taxable.

Deductions

You may be able to reduce your income by claiming deductions that you qualify for. The following deductions are some of the most common.

Registered retirement savings plan contributions

Generally, you cannot deduct contributions you made to a registered retirement savings plan (RRSP) in 2019 if this is the first year that you will be filing a tax return in Canada.

However, if you filed a tax return in Canada for any tax year from 1990 to 2018, you may be able to claim a deduction for RRSP contributions you made in Canada for 2019. The CRA bases the maximum amount you can deduct on certain types of income you earned in earlier years.

You can view your RRSP deduction limit online in My Account at My Account for Individuals or with the MyCRA mobile app at Mobile apps – Canada Revenue Agency.

For more information, see Guide T4040, RRSPs and Other Registered Plans for Retirement.

Pension income splitting

If you and your spouse or common-law partner were residents of Canada on December 31, 2019, you can elect to split your pension income that qualifies for the pension income amount (line 31400 on your return in the tax package). To make this election, you and your spouse or common-law partner must complete and attach Form T1032, Joint Election to Split Pension Income, to your tax returns.

Moving expenses

Generally, you cannot deduct moving expenses incurred to move to Canada.

However, if you entered Canada to attend courses as a student in full-time attendance enrolled in a program at a post-secondary level at a university, college, or other educational institution, and you received a taxable Canadian scholarship, bursary, fellowship, or research grant to attend that educational institution, you may be eligible to deduct your moving expenses.

You cannot deduct moving expenses if your only income at the new location is scholarship, fellowship, or bursary income that is entirely exempt from tax.

For more information, see Form T1-M, Moving Expenses Deduction.

Support payments

If you make spousal or child support payments, you may be able to deduct the amounts you paid, even if your former spouse or common-law partner does not live in Canada. For more information, see Guide P102, Support Payments.

Treaty-exempt income

Once you become a resident of Canada, you have to report your world income. World income is income from all sources both inside and outside Canada. However, all or part of the income may be exempt from Canadian tax. This may be the case if Canada has a tax treaty with the country in which you earned the income and there is a provision in the treaty that prevents Canada from taxing the type of income you received. You can deduct the exempt part on line 25600 of your tax return.

For a list of the countries with which Canada has a tax treaty, see Tax treaties. If you are not sure if the applicable tax treaty contains a provision that makes your income from sources outside of Canada exempt from tax in Canada, contact the CRA.

Other deductions

You may be able to claim other deductions. For more information, see the tax package for the province or territory where you resided on December 31, 2019.

Federal tax and credits

Complete Step 5 of your return to calculate your federal tax and any federal credits that apply to you.

Federal non-refundable tax credits

These credits reduce your federal tax owing. However, if the total of these credits is more than your federal tax owing, you will not get a refund for the difference.

As a newcomer to Canada during 2019, you may be limited in the amount you can claim this year for certain federal non-refundable tax credits.

To determine the total amount you can claim, add the following amounts:

• the amount for each federal non-refundable tax credit that applies to the part of the year that you were not a resident of Canada
• the amount for each federal non-refundable tax credit that applies to the part of the year that you were a resident of Canada

The total amount you can claim for each federal non-refundable tax credit cannot be more than the amount you could have claimed if you were a resident of Canada for the whole year.

For the part of the year that you were not a resident of Canada

You can claim the following federal non-refundable tax credits (as long as they apply) if you are reporting Canadian-source income (as listed under Income) for the part of the year you were not a resident of Canada:

• Base Canada Pension Plan or Quebec Pension Plan contributions through employment
• social security arrangement contributions (see Form RC269, Employee Contributions to a Foreign Pension Plan or Social Security Arrangement for 2019 – Non-United States Plans or Arrangements)
• employment insurance premiums
• disability amount (for self)
• interest paid on on your student loans made to you under the Canada Student Loans Act, the Canada Student Financial Assistance Act, or similar provincial or territorial government laws
• your tuition fees
• donations and gifts

In addition, you can claim the remaining federal non‑refundable tax credits in full if any of the following applies:

• the Canadian-source income you are reporting for the part of the year that you were not a resident of Canada represents 90% or more of your net world income for that part of the year
• you had no income from sources inside and outside Canada for that part of the year

However, the total amount you can claim for each tax credit cannot be more than the amount you could have claimed if you were a resident of Canada for the whole year.

See the tax package for the province or territory where you resided on December 31, 2019 for the remaining federal non-refundable tax credits.

For the part of the year that you were a resident of Canada

You can claim the following federal non-refundable tax credits, as long as they apply to the part of the year that you were a resident of Canada:

• Base Canada Pension Plan or Quebec Pension Plan contributions
• social security arrangement contributions (see Form RC269, Employee Contributions to a Foreign Pension Plan or Social Security Arrangement for 2019 – Non-United States Plans or Arrangements)
• employment insurance premiums
• provincial parental insurance plan premiums
• volunteer firefighters' amount
• search and rescue volunteers' amount
• Canada employment amount
• home accessibility expenses
• home buyers' amount
• adoption expenses
• pension income amount
• interest paid on loans for post-secondary education made to you under the Canada Student Loans Act, the Canada Student Financial Assistance Act, or similar provincial or territorial government laws
• your tuition fees
• medical expenses
• donations and gifts

In addition, you can claim (as long as they apply to your situation) the other remaining federal non-refundable tax credits based on the number of days you were a resident of Canada in the year.

Use the date you arrived in Canada, entered in the “Information about your residence” area on page 1 of your tax return, to calculate the number of days you were a resident of Canada.

Federal foreign tax credits

After you become a resident of Canada, you may receive income from the country where you used to live or from another country. This income may be subject to tax in Canada and the other country. This could happen if:

• no tax treaty exists between Canada and the other country
• there is no provision in the tax treaty that prevents both countries from taxing the type of income you received

If this is your situation, you may be able to reduce the amount of federal tax you have to pay in Canada by claiming a federal foreign tax credit for the foreign tax you paid. For information about federal foreign tax credits, see Form T2209, Federal Foreign Tax Credits.

Your province or territory of residence may offer a similar credit. For more information, see the tax package for the province or territory where you resided on December 31, 2019, unless you were a resident of Quebec. In that case, see the guide for the Quebec tax return.

Provincial or territorial tax

In the year you immigrated, you usually have to pay tax to the province or territory where you lived on December 31, 2019.

If you lived in Quebec on December 31, 2019, you can get information on filing a Quebec tax return and calculating your provincial tax by contacting Revenu Québec.

If you resided in another province or territory on December 31, 2019, see the tax package for the province or territory you resided in. This will provide information on how to calculate your provincial or territorial tax. You will have to complete Form 428.

Provincial or territorial non-refundable tax credits

Similar to the amount of federal non-refundable tax credits, as an immigrant, you may be limited in the amount you can claim this year for certain provincial or territorial non-refundable tax credits.

Generally, the rules for calculating your provincial or territorial non-refundable tax credits are the same as the rules used to calculate your corresponding federal non-refundable tax credits. However, the amounts used in calculating most provincial or territorial non-refundable tax credits are different from the corresponding federal credits.

Provincial or territorial tax credits

Certain provinces and territories have tax credits. For information on these credits and how to claim them, see the tax package for the province or territory where you resided on December 31, 2019.

Tax treaties

Canada has income tax conventions or agreements (commonly referred to as tax treaties) with the countries that are listed below. These tax treaties are designed to avoid double taxation for those who would otherwise have to pay tax in two countries on the same income. Generally, tax treaties determine how much each country can tax your income.

To get the status and text of Canada's tax treaties, visit the Department of Finance at Notices of Tax Treaty Developments.

• Algeria
• Argentina
• Armenia
• Australia
• Austria
• Azerbaijan
• Bangladesh
• Barbados
• Belgium
• Brazil
• Bulgaria
• Cameroon
• Chile
• China, (PRC)
• Colombia
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Dominican Republic
• Ecuador
• Egypt
• Estonia
• Finland
• France
• Gabon
• Germany
• Guyana
• Greece
• Hong Kong
• Hungary
• Iceland
• India
• Indonesia
• Ireland
• Israel
• Italy
• Ivory Coast
• Jamaica
• Japan
• Jordan
• Kazakhstan
• Kenya
• Korea, Republic of
• Kuwait
• Kyrgyzstan
• Latvia
• Lithuania
• Luxembourg
• Malaysia
• Malta
• Mexico
• Moldova
• Mongolia
• Morocco
• Netherlands
• New Zealand
• Nigeria
• Norway
• Oman
• Pakistan
• Papua New Guinea
• Peru
• Philippines
• Poland
• Portugal
• Romania
• Russia
• Senegal
• Serbia
• Singapore
• Slovak Republic
• Slovenia
• South Africa
• Spain
• Sri Lanka
• Sweden
• Switzerland
• Tanzania
• Thailand
• Trinidad and Tobago
• Tunisia
• Turkey
• Ukraine
• United Arab Emirates
• United Kingdom
• United States
• Uzbekistan
• Venezuela
• Vietnam
• Zambia
• Zimbabwe

Online services for individuals

The CRA's online services are fast, easy, and secure!

My Account

My Account lets you view your personal income tax and benefit information and manage your tax affairs online. Find out how to register at My Account for Individuals.

MyCRA mobile web app

The MyCRA mobile web app lets you access and view key portions of your tax information. You can use the app to make a payment to the CRA online with My Payment or a pre-authorized debit agreement, or create a QR code to pay in person at Canada Post. Access the app at Mobile apps - Canada Revenue Agency.
Use My Account or MyCRA to:

• view your benefit and credit information
  
• view your notice of assessment
  
• change your address, direct deposit information, information about marital status, and information about children in your care
  
• register to receive email notifications when you have mail to view in My Account and when important changes are made on your account
  
• check your TFSA contribution room and RRSP deduction limit
  
• check the status of your tax return
  

In addition, you can use My Account to:

• view and print your proof of income statement (option 'C' print)
  
• send documents to the CRA
  
• send an enquiry about your audit
  
• link between your CRA My Account and Employment and Social Development Canada (ESDC) My Service Canada Account
  

Receiving your CRA mail online

Sign up for email notifications to get most of your CRA mail, like your notice of assessment, online.

For more information, go to Email notifications from the CRA - Individuals.

MyBenefits CRA mobile app

Get your benefit information on the go! Use MyBenefits CRA mobile app throughout the year to:

• view the amounts and dates of your benefit and credit payments, including any provincial or territorial payments
• view the status of your application for child benefits
• change your address, phone number, and marital status
• register to receive email notifications when you have mail to view in My Account and when important changes are made on your account
• let us know if a child is no longer in your care

For more information, go to Mobile apps – Canada Revenue Agency.

Electronic payments

Make your payment using:

• your financial institution's online or telephone banking services
• the CRA's My Payment service at My Payment
• your credit card through one of the CRA's third-party service providers
• PayPal through one of the CRA’s third-party service providers
• pre-authorized debit at My Account for Individuals

For more information, go to Payments to the Canada Revenue Agency.

For more information

What if you need help?

If you need more information after reading this pamphlet, go to taxes or contact the CRA.

Direct deposit

Direct deposit is a fast, convenient, reliable, and secure way to get your CRA payments directly into your account at a financial institution in Canada. For other ways to enrol for direct deposit or for more information, go to Direct deposit.

Forms and publications

To get our forms and publications, go to Forms and publications or call one of the following numbers:

• 1-800-959-8281, from Canada and the United States
• 613-940-8495, from outside Canada and the United States. We accept collect calls by automated response. Contact your service provider or operator to initiate the collect call. You may hear a beep and experience a normal connection delay.

Representatives

You can authorize or cancel a representative (such as your spouse or common-law partner, tax preparer, or accountant) to get information about your tax matters and give the CRA information for you. The CRA will accept information from, or provide information to, your representative only after the CRA has received your authorization. For more information, go to Authorizing a representative – Overview.

Your representative can cancel their authorization by using Represent a Client, by telephone, or in writing.

You do not have to complete a new form every year if there are no changes. Your authorization will stay in effect until it is cancelled by you or your representative, it reaches the expiry date you choose, or the CRA receives notification of your death.

If you are the legal representative of a deceased person, see Guide T4011, Preparing Returns for Deceased Persons, to find out what documents are required.

For more information, go to Authorizing a representative – Overview.

What should you do if you move?

If you move, let us know your new address as soon as possible.

Keeping us informed will ensure that you keep getting any GST/HST credit payments (including those from related provincial payments), Canada child benefit payments (including related provincial or territorial payments) and Canada Workers Benefit (CWB) advance payments to which you may be entitled. Otherwise, your payments may stop.

If you have registered for our My Account service or you have access to MyCRA mobile app, you can change your address by going to My Account for Individuals or Mobile apps – Canada Revenue Agency. If not, you must tell us your new address by phone or in writing , or by completing and sending Form RC325, Address change request.

If you are writing, send your letter to your tax centre. Include your social insurance number, your new address, the date of your move, and your signature. If you are writing for other people, including your spouse or common-law partner, include their social insurance numbers and have each of them sign the letter authorizing the change to their records.

Where to mail your documents

Contact the Canada Revenue Agency

By telephone

Calls from Canada and the United States 1-800-959-8281

Regular hours of service

Monday to Friday (except holidays)
9:00 a.m. to 5:00 p.m. (local time)

Extended hours of service

From the end of February to the end of April 2020, except Easter weekend:
From 9:00 a.m. to 9:00 p.m., (local time) on weekdays
From 9:00 a.m. to 5:00 p.m., (local time) on Saturdays

Calls from outside Canada and the United States 613-940-8495

We accept collect calls by automated response. Contact your service provider or operator to initiate the collect call. You may hear a beep and experience a normal connection delay.

Regular hours of service

Monday to Friday (except holidays)
9:00 a.m. to 5:00 p.m. (Eastern time)

Extended hours of service

From the end of February to the end of April 2020, except Easter weekend:
From 9:00 a.m. to 9:00 p.m., (local time) on weekdays
From 9:00 a.m. to 5:00 p.m., (local time) on Saturdays