ARCHIVED - General Guide for Non-Residents - 2014 : Index

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ARCHIVED - General Guide for Non-Residents - 2014 : Index


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We have archived this page and will not be updating it.

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Tax Information Phone Service (TIPS)

Use our automated TIPS by calling 1-800-267-6999 (for calls within Canada and the United States).

Tax Information Phone Service
Services Available dates Which number to press?
Telerefund – get the status of your refund for 2014. all year press "1"
Goods and services tax/harmonized sales tax (GST/HST) credit – find out if you are eligible for the credit and the date you can expect to receive the next payment. three weeks before through two and a half weeks after each payment is issued press "2"
Canada child tax benefit (CCTB) – find out if you are eligible for the CCTB and the date you can expect to receive the next payment. one week before through one week after each payment is issued

press "3" and then "1"
Universal child care benefit (UCCB) – find out if you are eligible for the UCCB and the date you can expect to receive the next payment. one week before through two weeks after each payment is issued

press "3" and then "2"
RRSP/PRPP deduction limit – find the maximum amount you can deduct on your return for 2014. mid-September to the end of April press "4" and then "1"
Info-Tax – get tax information for deemed residents and non-residents of Canada. all year press "4" and then "2"
Bulletin board – get recent tax and benefit information that may be of interest to you. all year press "4" and then "3"
Remittance vouchers and print request – request a personalized remittance voucher for the current year, a prior year, and/or a future year or an Income and Deduction printout for the 2014, 2013, and 2012 tax years.. all year press "4" and then "4"
Business information – get tax information relating to operating a business. all year press "5"
Tax-free savings account (TFSA) contribution limit – find the maximum amount you can contribute to your TFSA for 2015. mid-February to the end of December press "6" and then "2"

To get information from Telerefund, GST/HST credit, CCTB, UCCB, TFSA, or RRSP/PRPP deduction limit, you will have to give us your social insurance number, your month and year of birth, and the total income you entered on line 150 of your return.

To get information from Remittance vouchers and print request, you will have to give us your social insurance number, your day, month, and year of birth, and the total income you entered on line 150 of your return. In addition, if your identification has been validated, we will ask you to confirm the postal code we currently have on file.

If you call before May 1, you will need the total income amount you entered on line 150 of your 2013 return. If you call on or after May 1, you will need the total income amount you entered on line 150 of your 2014 return.

List of Info-Tax message numbers and topics

  • 104 – Other employment income
  • 117 – UCCB
  • 121 – Interest and other investment income
  • 126 – Rental income
  • 127 – Taxable capital gains
  • 128 – Support payments received
  • 130 – Other income
  • 147 – Non-taxable income
  • 208 – RRSP/PRPP deduction
  • 214 – Child care expenses
  • 215 – Disability supports deduction
  • 219 – Moving expenses
  • 220 – Support payments made
  • 221 – Carrying charges and interest expenses
  • 229 – Other employment expenses
  • 232 – Other deductions
  • 254 – Capital gains deduction
  • 255 – Northern residents deductions
  • 301 – Age amount
  • 303 – Spouse or common-law partner amount
  • 305 – Amount for an eligible dependant
  • 306 – Amount for infirm dependants age 18 or older
  • 314 – Pension income amount
  • 315 – Caregiver amount
  • 316 – Disability amount (for self)
  • 319 – Interest paid on your student loans
  • 323 – Your tuition, education, and textbook amounts
  • 324 – Tuition, education, and textbook amounts transferred from a child
  • 326 – Amounts transferred from your spouse or common-law partner
  • 330 – Medical expenses for self, spouse or common-law partner, and your dependent children who are under 18 years of age at the end of the year
  • 349 – Donations and gifts
  • 363 – Canada employment amount
  • 364 – Public transit amount
  • 365 – Children's fitness amount
  • 367 – Amount for children who are under 18 years of age at the end of the year
  • 400 – GST/HST credit
  • 500 – CCTB, UCCB
  • 602 – Filing or making changes to a previous year's return
  • 603 – Your appeal rights
  • 604 – Voluntary disclosures
  • 605 – Authorizing representatives
  • 606 – Refunds
  • 607 – Working income tax benefit
  • 609 – Exchange rates
  • 610 – Do you have to file a return?
  • 611 – Missing information
  • 612 – Tax-free savings account (TFSA)
  • 630 – Enhanced income tax services
  • 631 – Services for persons with disabilities
  • 655 – Home Buyers' Plan
  • 702 – Instalment information
  • 703 – Payment arrangements
  • 710 – Refund, interest, and penalties
  • 882 – Direct deposit
  • 883 – Service complaints
  • 899 – Info-Tax survey
  • 999 – Main menu

To contact us

By telephone

Calls from Canada and the United States 1-800-959-8281

Regular hours of service

Monday to Friday (holidays excluded)
9:00 a.m. to 5:00 p.m.

Extended hours of service

From February 16, to April 30, 2015, except Easter Weekend
From 8:15 a.m. to 9:00 p.m., on weekdays
From 9:00 a.m. to 5:00 p.m., on Saturdays

Calls from outside Canada and the United States 613-940-8495

We accept collect calls by automated response. You may hear a beep and experience a normal connection delay.

Regular hours of service

Monday to Friday (holidays excluded)
7:30 a.m. to 8:00 p.m., Eastern Time

Extended hours of service

From February 16, to April 30, 2015, except Easter Weekend
From 7:30 a.m. to 12:00 a.m., Eastern time, on weekdays
From 7:30 a.m. to 8:00 p.m., Eastern time, on Saturdays

Fax number 613-941-2505

By mail

International and Ottawa Tax Services Office
Post Office Box 9769, Station T
Ottawa ON K1G 3Y4
CANADA

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Date modified:
2013-01-03