Performance Improvement Priorities

Areas where improvements are required, particularly those for which a significant performance gap or weak data quality have been identified, are being addressed through various strategies and initiatives. Our Performance Improvement Priorities ( ) represent this year's priorities for improvement. Twelve of these areas carry over from last year, mostly dealing with service standards and performance measurement. They remain on the list either because we did not fully meet our expectations or because they are part of a multi-year improvement effort, supplementing the three-year commitments presented in our 2003-2004 to 2005-2006 Corporate Business Plan. In pursuing performance improvements, the CCRA is balancing its efforts to deliver on its change agenda with the requirement of maintaining the integrity of our current program delivery systems.

Date modified:

2003-10-29