Executive Summary

Introduction

The CCRA was established in 1999 as an agency within the Public Service and given more authority and flexibility than was previously available to us as a government department. Since then, we have been putting these flexibilities to work to make us more efficient, improve services to Canadians, and forge stronger relationships with our partners—all to help us achieve our ultimate mission of promoting compliance with Canada's tax, trade, and border legislation and regulations. Although we face financial constraints, we are on track with respect to our objectives in each of these areas. In areas where our performance is not yet meeting expectations, we have a performance improvement plan.

Date modified:

2003-10-29