Realizing Operational Efficiencies

Our shift to agency status set in motion a fundamental reform and renewal process aimed at reducing overhead and better integrating financial management and resource allocation with operational planning and reporting. As indicated in a study conducted by the Public Policy Forum, we have successfully established the structures and processes of our governance regime, which is contributing to faster, better informed, and more responsive decision-making. Our renewal process has also included major changes in the human resources area intended to streamline hiring processes, give managers greater decision-making authority and accountability, ensure that employees have the competence and training to carry out their responsibilities, and improve labour relations. Our reforms are founded on principles of modern comptrollership, including strategic planning, sound risk management, transparency, and accountability. Some elements of the process are still evolving, such as integrating financial and non-financial information for better decision-making. On balance, however, we have made significant strides in our three years as an agency, and we are well on our way to transforming our vision for fundamental reform and renewal into a reality.

Date modified:

2003-10-29