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A method in which revenues and expense transactions are recorded for the period in which they are considered to have been earned and incurred.
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A measure of the percentage of callers who succeed in reaching our telephone service.
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The reversal of a penalty or interest that has already been assessed.
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Money received by the CRA or its agents during the fiscal year ended March 31, the majority of which is deposited to the federal government’s Consolidated Revenue Fund. Any money not yet deposited is referred to as ‘cash on hand’.
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Federal tax collected on the purchase of goods or services by the final consumer.
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Adherence to the law. Total compliance with tax laws includes filing, registration, remittance, and reporting for taxes and benefits in a voluntary, accurate, and timely manner.
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Contract Payment Reporting
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An initiative that is aimed at deterring underground economic activity by requiring all construction businesses to record payments that are made to subcontractors who provide construction services.
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Outlines the CRA's major challenges, directions, and objectives for a three-year period; the strategies to achieve those objectives; and the performance measures to be used to measure progress.
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General term to designate a dispute, objection, or appeal to the Minister made by or on behalf of a taxpayer or benefit recipient, related to a CRA decision.
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Meets the requirements to qualify to receive a specific service or payment/credit.
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Actions taken by the CRA to identify and address cases of non-compliance.
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The amount due to an entitled person for a specific period.
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Clear and measurable statements of what the CRA expects to achieve over the planning period, against which our performance will be assessed and reported.
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Additional tax identified through our compliance activities and includes federal and provincial tax (excluding Quebec), federal tax refund offset, or reduced interest and penalties, and present value of future tax assessable.
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A unit measuring a length of time for employment cost purposes in an operating budget. It includes incidental time necessarily used for annual leave, training, etc.
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A comprehensive term that denotes the institutions and processes by which an organization is directed or controlled.
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The qualification or quantification of a characteristic that is measured to assess the extent to which an expected result is achieved. In other words, it is a means of knowing whether or not we have achieved a desired result.
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A method of recording expenses and revenues, that includes payables or receivables at year-end, even though cash may not have been exchanged.
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A file that is awaiting a court decision, a related file that is pending, a file that is awaiting an opinion from a headquarters appeals office, or (with respect to CPP/EI and tax issues), a file that has been referred to a specialized CPP/EI group for an opinion.
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A term used to define how well an organization, program, etc., is achieving its planned results, measured against expected results.
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The expression of the likelihood of an event to occur that has the potential to impact the achievement of an organization’s objectives. Risk is managed by using a systematic approach to setting the best course of action under uncertainty by identifying, assessing, understanding, acting on, and communicating risk issues.
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The percentage of telephone calls answered within two minutes of when a caller enters the queue.
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A public statement of the level of performance the CRA is committed to, and that Canadians can reasonably expect to encounter.
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A service provided by the CRA that allows tax refunds and GST/HST credits for individuals to be transferred (set off) to pay debts owed to other federal, provincial, or territorial governments programs.
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Small and medium enterprises
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Small Enterprises: Individuals who are in business, trusts, and private corporations with less than $1 million annual revenues;
Medium Enterprises: Individuals with annual revenues greater than $1 million and corporations with annual revenues between $1 million and $50 million.
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A description of the difference an organization is mandated to make that provides long-term benefits to Canadians.
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The Atlantic Groundfish Strategy - an HRSDC program to provide income support and help displaced fishers and fish plant workers adjust from the groundfish industry to sustainable employment.
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Training Allowance Payment System - an HRSDC program to assist unemployed individuals to acquire skills through training as opposed to receiving Employment Insurance payments.
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Taxes and other revenues assessed or estimated by the CRA but not yet collected
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Taxpayer Relief Provisions
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Legislation introduced in the early 1990s that provides relief (e.g., forgiveness of interest and penalties) to taxpayers in specific circumstances beyond their control.
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Economic activity that is neither reported nor recorded. Thus, payment of due taxes is avoided.
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Voluntary Disclosures Program
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A program that provides taxpayers with the opportunity to correct past errors or omissions, and to report, without penalty, their tax obligations to the CRA.
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When penalties or interest have not yet been charged, the decision not to charge the amount, either at the taxpayer’s request or at the CRA’s own initiative.
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Uncollectible taxes that are deleted from active inventory of accounts receivable, after the CRA has taken all reasonable collection action, and exhausted all possible means of collection.
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