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Legal authority for program or activity Section 241(4)(d)(ix) of the Income Tax Act Section 295(5)(d)(v) of the Excise Tax Act Section 211(6)(e)(v) of the Excise Act Summary of the project / initiative / change Research and Development (R&D) activities currently taking place within CRA are largely decentralized. ... Analytics – includes descriptive as well as more advanced analytic techniques such as predictive, simulation and optimization. ... Data Mining – includes the use of machine learning algorithms to sift through data to discover meaningful correlations, patterns and trends and Data Access and Understanding – these are necessary to initiate and conduct research, analytics and data mining studies. ...

Summary of the project / initiative / change The Canada Revenue Agency (CRA) and Employment and Social Development Canada (ESDC) jointly administer the Canada Pension Plan (CPP) and the Employment Insurance Act (EIA). ... F) Technology & privacy Does the new or modified program or activity involve the implementation of a new electronic system, software or application program including collaborative software (or groupware) that is implemented to support the program or activity in terms of the creation, collection or handling of personal information? ... Risk to privacy: No Details: N/A Use of Surveillance- this includes surveillance technologies such as audio/video recording devices, thermal imaging, recognition devices, RFID, surreptitious surveillance / interception, computer aided monitoring including audit trails, satellite surveillance etc. ...

Previous page: Appendix C – Detailed Financial Information Next page: Appendix C – Detailed Financial Information Appendix C – Detailed Financial Information Table 5: Sources of Respendable Revenue and Non-Respendable Non-Tax Revenue Table 5.1: Respendable Revenue (thousands of dollars) Forecast Revenue 2004-2005 Planned Revenue 2005-2006 Planned Revenue 2006-2007 Planned Revenue 2007-2008 Pursuant to the CCRA Act Refunds of previous years’ expenditures 952 952 952 952 Services of a regulatory nature 2,598 2,598 2,598 2,598 Services of non-regulatory nature 17,802 17,814 17,985 18,267 Sales of goods and information products 82 82 82 82 Other fees and charges 40 40 40 40 Sub-total 21,474 21,486 21,657 21,939 Less: Amounts recovered on behalf of OGDs 956 951 954 974 Total – Pursuant to the CCRA Act 20,518 20,535 20,703 20,965 Revenues Credited to the Vote Canada Pension Plan 72,067 72,047 71,926 71,926 Employment Insurance 76,080 76,080 76,080 76,080 Total – Revenues Credited to Vote 1 148,147 148,127 148,006 148,006 Total Respendable Revenue 168,665 168,662 168,709 168,971 Previous page: Appendix C – Detailed Financial Information Next page: Appendix C – Detailed Financial Information Date modified: 2005-03-24 ...

Step 2 – Total income – To determine your total income at line 150, report your income from all sources. Step 3 – Net income – To determine your net income at line 236, claim any deductions that apply to you. Step 4 – Taxable income – To determine your taxable income at line 260, claim any deductions that apply to you. ...

Sources of Evidence Annual Report to Parliament 2009‑2010 Service Standard Review Final Report 2009‑2010 Taxpayers Services — Telephone Enquiries — Final Report — January 2010 2. ... Although satisfaction with the CRA services is undoubtedly influenced by a variety of things, factors that might have influenced service satisfaction levels include: They were treated fairly — 87% agreement Employees are knowledgeable/competent — 85% agreement Were able to get through to CRA staff without difficulty — 72% agreement CRA staff went the extra mile — 70% agreement For the 17% of Canadians who reported they did not get what they needed, their satisfaction level in 2010 was only 9%. ... Sources of Evidence Annual Report to Parliament 2009‑2010 Service Redress – Board of Management December 2010 Action plans addressing Ombudsman's recommendations 2. ...

Previous page: Appendix C – Detailed Financial Information Next page: Appendix C – Detailed Financial Information Appendix C – Detailed Financial Information Table 5.2: Non-respendable Non-Tax Revenue (thousands of dollars) Forecast Revenue 2004-2005 Planned Revenue 2005-2006 Planned Revenue 2006-2007 Planned Revenue 2007-2008 Refunds of previous years’ expenditures Adjustments to prior year’s payables 4,100 952 952 952 Sales of goods and services Lease and use of public property 497 497 497 497 Services of a regulatory nature Sundries 14 14 14 14 Other fees and charges Recovery of employee benefits 25,921 25,921 25,921 25,921 Deferred revenues (81) (81) (81) (81) Sundries 350 350 350 350 26,701 26,701 26,701 26,701 Miscellaneous Interest and Penalties Personal Income tax 1,842,402 1,842,402 1,842,402 1,842,402 Corporations 826,133 826,133 826,133 826,133 GST/HST, Excise and Air Travellers Security Charge 189,364 189,364 189,364 189,364 Sub Total 2,857,899 2,857,899 2,857,899 2,857,899 Interest paid on Refunds Personal Income tax (85,559) (85,559) (85,559) (85,559) Corporations (804,433) (804,433) (804,433) (804,433) GST/HST, Excise and Air Travellers Security Charge (49,239) (49,239) (49,239) (49,239) Sub Total (939,231) (939,231) (939,231) (939,231) Sundries Court Fines 8,677 8,677 8,677 8,677 Administration charge dishonoured payment instrument 2,951 2,951 2,951 2,951 Interest earned on non-tax revenues 17 17 17 17 Miscellaneous (2,244) (2,244) (2,244) (2,244) Other 329 329 329 329 Sub Total 9,730 9,730 9,730 9,730 1,928,398 1,928,398 1,928,398 1,928,398 Total Non-Respendable Non-Tax Revenue 1,959,199 1,956,051 1,956,051 1,956,051 Previous page: Appendix C – Detailed Financial Information Next page: Appendix C – Detailed Financial Information Date modified: 2005-03-24 ...

Previous page: Appendix C – Detailed Financial Information Next page: Appendix C – Detailed Financial Information Appendix C – Detailed Financial Information Table 6: Resource Requirements by Functional Organization Program Activity (thousands of dollars) Client Assistance Assessment of Returns and Payment Processing Filing and Remittance Compliance Reporting Compliance Appeals Benefit Programs Total Planned Spending Executive Office 535 1,393 1,339 1,661 161 268 5,357 Policy and Planning Branch 69,024 123,490 8,164 10,123 980 1,633 213,414 Assessment and Client Services Branch 185,339 398,766 6,475 247,787 838,367 Revenue Collections Branch 401,341 401,341 Compliance Programs Branch 48,790 811,026 859,816 Appeals Branch 91,650 91,650 ACs, Regional Operations 2,548 6,628 6,373 7,902 765 1,275 25,491 Public Affairs Branch 4,191 10,895 10,476 12,991 1,257 2,095 41,905 Corporate Audit and Evaluation Branch 1,107 2,879 2,768 3,433 332 554 11,073 Finance and Administration Branch 24,646 64,080 61,615 76,403 7,394 12,323 246,461 Human Resources Branch 12,388 32,207 30,969 38,401 3,716 6,194 123,875 Information Technology Branch 28,049 72,927 70,122 86,951 8,415 14,024 280,488 Total Planned Spending 327,827 762,055 599,642 1,048,891 114,670 286,153 3,139,238 Previous page: Appendix C – Detailed Financial Information Next page: Appendix C – Detailed Financial Information Date modified: 2005-03-24 ...

Disallowing expenses – for customs purposes, an amount is usually "all in or all out". ... Conclusion – Transaction Value versus Comparable Uncontrolled Price 65. ... Conclusion – Transaction Value of Identical or Similar Goods versus Comparable Uncontrolled Price 72. ...

Calculations: Admission $100 less ($100 × 30%) 30 less ($100 × 20% × 50%) 10 Admission subject to tax $  60 The amount of the admission subject to tax can also be determined as follows: $100 × 60% = $60. 60% represents the percentage of the total consideration subject to tax after deducting: 30% relating to providing the convention facility and related convention supplies, and 10% relating to providing food and beverages (50% of 20%) that are related convention supplies. ... Northwest Territories – Tlicho First Nation The Tlicho Land Claims and Self-Government Act received Royal Assent February 15, 2005. ... GST/HST ATSC Period Interest Penalty July 1 to September 30, 2005 2.3804 % 6.0 % April 1 to June 30, 2005 2.4066 % 6.0 % January 1 to March 31, 2005 2.4333 % 6.0 % October 1 to December 31, 2004 2.3870 % 6.0 % July 1 to September 30, 2004 2.3870 % 6.0 % April 1 to June 30, 2004 2.4132 % 6.0 % January 1 to March 31, 2004 2.4132 % 6.0 % Income Tax, Excise Tax, Excise Duty (wine, spirits, tobacco) Period Refund Interest Arrears and Instalment Interest July 1 to September 30, 2005 5.0 % 7.0 % April 1 to June 30, 2005 5.0 % 7.0 % January 1 to March 31, 2005 5.0 % 7.0 % October 1 to December 31, 2004 5.0 % 7.0 % July 1 to September 30, 2004 4.0 % 6.0 % April 1 to June 30, 2004 5.0 % 7.0 % January 1 to March 31, 2004 5.0 % 7.0 % Excise Duty (beer) Period Interest Penalty July 1 to September 30, 2005 5.0 % 6.0 % April 1 to June 30, 2005 5.0 % 6.0 % January 1 to March 31, 2005 5.0 % 6.0 % October 1 to December 31, 2004 5.0 % 6.0 % July 1 to September 30, 2004 4.0 % 6.0 % April 1 to June 30, 2004 5.0 % 6.0 % January 1 to March 31, 2004 5.0 % 6.0 % Prescribed interest rates are adjusted every calendar quarter. ...

Schedule C Schedule C – Measuring Client Satisfaction Our 2001 CCRA Annual Survey suggests that at least as many Canadians (68% compared to 61% last year) believe that CCRA is doing a good job overall. ... Exhibit 19: Performance of the CCRA – Information from the CCRA Annual Survey 2001 During 2002-2003, we will develop a strategy to enhance the way we monitor and report on client satisfaction across our business lines. ... ** Page Reference Rate the CCRA as doing a good or very good job overall 68% ± 1.74% 61% ± 1.86% Yes 1-17, 1-28, 1-42, 1-138 Rate the CCRA as doing a very good job overall 12% ± 1.86% 9% ± 1.09% Yes 1-17 Rate the CCRA as doing a good or very good job in area of income tax 74% ± 1.68% 71% ± 1.77% Yes 1-39, 1-42 Agree that tax guides and materials are clear and simple to understand 69% ± 1.77% 67% ± 1.84% No 1-44 Agree that Tax Services staff are knowledgeable and competent 85% ± 3.63% 80% ± 4.17% No 1-54 Rate the CCRA as doing a good or a very good job when it comes to the Canada Child Tax Benefit 78% ± 3.32% 75% ± 3.51% No 1-64, 1-65 Rate the CCRA as doing a good or a very good job when it comes to the GST/HST credit 75% ± 2.75% 73% ± 2.88% No 1-64, 1-65 Rate the CCRA as doing a good or a very good job when it comes to Customs 77% ± 3.15% 75% ± 3.62% No 1-78 Agree that the Customs staff are knowledgeable and competent 90% ± 2.36% 88% ± 2.72% No 1-80 Aware of the right to appeal an assessment made by the CCRA 71% ± 1.70% 69% ± 1.77% No 1-88 Agree that the CCRA acts in a professional manner in its dealings with the public 88% ± 1.21% 86% ± 1.33% Yes 1-138 Agree that the CCRA treats the public with respect 83% ± 1.40% 78% ± 1.58% Yes 1-138 Agree that the CCRA is honest in its dealings with the public 82% ± 1.44% 77% ± 1.61% Yes 1-138 Agree that the information that Canadians provide to the CCRA is treated confidentially 81% ± 1.47% 77% ± 1.61% Yes 1-138 Agree that the CCRA acts in a fair manner in its dealings with the public 81% ± 1.47% 76% ± 1.63% Yes 1-138 Agree that the CCRA uses advanced technology to provide services to the public 78% ± 1.55% 79% ± 1.56% No 1-138 Agree that the CCRA is efficient 77% ± 1.57% 74% ± 1.68% Yes 1-138 Agree that the CCRA is continually improving its service to the public 73% ± 1.66% 68% ± 1.78% Yes 1-138 Agree that the CCRA cares about the needs of the public 73% ± 1.66% 67% ± 1.80% Yes 1-138 *Margin of error is accurate 19 times out of 20 **Significance of year-to-year change measured using 5% level of significance Date modified: 2003-04-25 ...