rc4087-e

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RC4087 Canada Customs and Revenue Agency (CCRA)

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GOAL 1: PREPARE MANAGERS TO CONTRIBUTE TO SD

SD Issue: commitment to SD
Guiding Principles: leadership and integrated decision-making

Objectives Action Plan Commitments Target Date Scope of Application Performance Measures Accountability/
Partnership (OPI/OCI/Partner)

1.1 demonstrate leadership and commitment to SD
1.1.1 recognize SD as a corporate value
March 31, 2002 CCRA-wide
  • corporate values
 CAB /-/-
1.1.2 finalize the SD policy
March 31, 2002 CCRA-wide
  • SD policy
 FAB/branches, regions /-
1.1.3 fully integrate SD into the business planning and reporting processes to support the horizontal nature of SD
March 31, 2003 CCRA-wide
  • Corporate Business Plan
  • branch business plans
  • annual performance report
 CAB/branches/-

1.1.4

 link our commitment to SD with appropriate messages in the CCRA Leadership Program
April 1, 2001 CCRA-wide
  • enhanced Leadership Program
 HRB/-/-
1.2 increase practice of balanced decision-making related to programs, policies, and operations
1.2.1 develop and implement guidelines for integrating SD into new business plans and proposals to ensure that all aspects of SD are considered
March 31, 2002 CCRA-wide
  • guidelines
 FAB/branches, regions/-
Legend:
CAB Corporate Affairs Branch
FAB Finance and Administration Branch
HRB Human Resources Branch


SD Issue: engage and support managers and employees
Guiding Principle: informed decision-making

Objectives Action Plan Commitments Target Date Scope of Application Performance Measures Accountability/
Partnership (OPI/OCI/Partner)

1.3 raise the level of SD awareness; increase SD skills and knowledge

1.3.1

develop/implement a SD learning strategy for management

March 31, 2002

CCRA-wide

 learning strategy

HRB/FAB/-

1.3.2

review ongoing learning programs to identify SD awareness/training opportunities

March 31, 2003

CCRA-wide
  • results of reviews
  • increase in number of training programs that include SD awareness training

HRB (Employee Services)/-/-

1.3.3

provide managers with guidance material to support environmental stewardship and compliance
March 31, 2002

CCRA-wide

 guidance for managers

FAB/branches, regions /-
Legend:
HRB Human Resources Branch
FAB Finance and Administration Branch


SD Issue: strengthen management systems
Guiding Principle: results based approach

Objectives Action Plan Commitments Target Date Scope of Application Performance Measures Accountability/
Partnership (OPI/OCI/Partner)

1.4 measure, monitor, and promote continuous improvement

1.4.1

integrate SD considerations into key corporate management tools

March 31, 2002

CCRA-wide

SD integrated into:

  • balanced scorecard
  • risk management policy
  • quality service initiative

CAB/-/-
1.4.2 perform periodic reviews of SD Strategy implementation and report findings to senior management in conjunction with regular audit program

To be determined in conjunction with annual audit agenda

CCRA-wide
  • audits

CAB/branches, regions/-
1.4.3 conduct a management review of the SD Strategy 2001-04 and update the SD Strategy for 2004-2007

December 31, 2003

CCRA-wide
  • management review of SD Strategy 2001-04
  • SD Strategy update for 2004-07

CAB/FAB/
-

FAB/ branches, regions/stakeholders
1.4.4 close significant gaps in the management and control system for the SD Strategy, in particular, documenting procedures and implementing a process for non-conformance and corrective action

March 31, 2002

CCRA-wide
  • documentation
  • audit
 FAB/branches, region/-


Legend:
CAB Corporate Affairs Branch
FAB Finance and Administration Branch


GOAL 2: ENABLE EMPLOYEES TO CONTRIBUTE TO SD

SD Issue: commitment to SD
Guiding Principle: leadership

Objectives Action Plan Commitments Target Date Scope of Application Performance Measures Accountability/
Partnership (OPI/OCI/Partner)

2.1 demonstrate leadership and commitment to SD

2.1.1

create opportunities for employees to pledge commitment to SD

Commencing April 1, 2001

CCRA-wide
  • employee commitment

FAB/ branches, regions/-


Legend:
FAB Finance and Administration Branch


SD Issue: engage and support managers and employees
Guiding Principle: informed decision-making

Objectives Action Plan Commitments Target Date Scope of Application Performance Measures Accountability/
Partnership (OPI/OCI/Partner)

2.2 raise the level of SD awareness; increase SD skills and knowledge

2.2.1

 create and maintain opportunity for employees to share SD success stories, initiatives, and comments

Commencing April 1, 2001

CCRA-wide
  • increase in number of opportunities for exchange of information

FAB/CB/-

2.2.2

provide employees with guidance material to help support environmental stewardship initiatives

March 31, 2002

CCRA-wide
  • guidance material

FAB/-/-

2.2.3

 encourage participation in CCRA-endorsed SD initiatives, such as the annual commuter challenge

Ongoing

CCRA-wide
  • increased level of participation

FAB/branches, regions/other government departments


Legend:
CB Communication Branch
FAB Finance and Administration Branch


GOAL 3: GREEN OPERATIONS TO CONTRIBUTE TO SD

SD Issue: commitment to SD
Guiding Principles: leadership and integrated decision-making

Objectives Action Plan Commitments Target Date Scope of Application Performance Measures Accountability/
Partnership (OPI/OCI/Partner)

3.1 demonstrate leadership and commitment to SD by continuing to develop and implement an environmental management system that conforms with the ISO 14001 model

3.1.1

finalize CCRA environmental policy

November 30, 2001

 CCRA-wide
  • policy approval

FAB/branches, regions/-

3.1.2

develop environmental management programs (EMPs) for all identified environmental aspects:

- procurement
- paper
- solid waste management
- land use management
- energy
- water quality and conservation
- fleet
- ozone depleting substances (ODS)

March 31, 2002

CCRA-wide
  • number of EMPs prepared

FAB/branches, regions /-

3.1.3

fully implement all elements of a performance measurement framework for:

- storage tanks
- ODS management

March 31, 2002


March 31, 2002

CCRA-owned facilities

CCRA-owned facilities and CCRA-owned halon systems in leased facilities
  • performance measurement framework and documentation

FAB (RPSDD)/regions/ PWGSC or other service provider

3.2 increase practice of integrated decision-making related to programs, policies, and operations

3.2.1

develop and pilot the use of SD guidelines for integrating SD into the development of operational resource proposals to ensure all aspects of SD are considered
March 31, 2003

FAB (RPSDD) and regions
  • guidelines
  • results of pilot
 FAB (RPSDD)/regions /


Legend:
FAB Finance and Administration Branch


SD Issue: strengthen management systems
Guiding Principle: results based approach

Objectives Action Plan Commitments Target Date Scope of Application Performance Measures Accountability/
Partnership (OPI/OCI/Partner)

3.3 measure, monitor, and promote continuous improvement

3.3.1

develop/refine appropriate administrative systems to track performance on environmental and SD commitments

March 31, 2003

CCRA-wide
  • corporate administrative system and/or other administrative systems for tracking performance and commitments
 FAB/ITB/


Legend:
FAB Finance and Administration Branch


SD Issue: enhance partnerships
Guiding Principle: cooperation

Objectives Action Plan Commitments Target Date Scope of Application Performance Measures Accountability/
Partnership (OPI/OCI/Partner)

3.4 enhance or develop new partnerships to support shared SD objectives

3.4.1

continue participation in interdepartmental committees, working groups, and initiatives related to the environment and SD

Ongoing

Headquarters
  • participation in interdepartmental committees, etc.

FAB/branches/other government departments


Legend:
FAB Finance and Administration Branch


SD Issue: reduce impacts on the environment
Guiding Principles: environmental compliance and stewardship

Objectives Action Plan Commitments Target Date Scope of Application Performance Measures Accountability/
Partnership (OPI/OCI/Partner)

3.5 meet or exceed federal environmental legislation and regulations, and implement best management practices for environmental issues

3.5.1 procurement

3.5.1.1

review/assess current Materiel Management Certification courses for green content

March 31, 2002

CCRA-wide
  • assessment report

FAB (MMD)/-/-

3.5.1.2

pilot green procurement training program with Headquarters' procurement officers; share results of pilot with others

March 31, 2002

Headquarters
  • number and percentage of purchasing officers having received green training

FAB (MMD)/-/-

3.5.1.3

 introduce environmental specifications into National Individual Standing Offers (NISOs)

March 31, 2002

CCRA-wide
  • number of NISOs with environmental specifications
  • number of call-ups against NISOs

FAB (MMD)/-/-

3.5.1.4

increase the number of clauses that give consideration to SD-green procurement into the contractual process, including selection criteria for Requests for Proposals (RFPs)

March 31, 2002

CCRA-wide
  • number of RFPs and contracts including clauses for green procurement

FAB (MMD)/-/-

3.5.2 paper

3.5.2.1

develop/revise procedures and standards to help reduce dependence on paper in internal operations

March 31, 2002

Ongoing



March 31, 2002


March 31, 2003

CCRA-wide

CCRA-wide



Headquarters


Headquarters
  • electronic document management standards
  • increase in electronic forms, policies and procedures, and submissions
  • protocol for submissions to senior management and Board committees
  • the electronic submission of documents to the National Archives/National Library

FAB (IMD)/-/-

FAB/-/-


CAB/-/-



FAB (IMD)/-/National Archives and National Library

3.5.3 waste management

3.5.3.1

divert an average of 50% solid waste from landfill in priority CCRA-owned facilities

March 31, 2003

priority CCRA-owned facilities, where feasible
  • amount of solid waste sent to disposal
  • percentage of local diversion services utilized

FAB (RPSDD)/regions/ PWGSC or other service provider

3.5.3.2

implement best management practices for waste management including recycling at remaining CCRA-owned facilities

March 31, 2004

remaining CCRA-owned facilities, where feasible
  • number and % of locations with solid waste reduction programs

FAB (RPSDD)/regions/ PWGSC or other service provider

3.5.3.3

 divert an average of 70% solid waste from landfill in priority leased facilities

March 31, 2004

priority leased facilities, where feasible (to be determined in consultation with regions, service providers)
  • number and % of buildings with solid waste reduction programs
  • amount of solid waste sent to disposal

FAB (RPSDD)/branch, region/PWGSC or other service provider

3.5.3.4

integrate the requirement for contractor to provide waste reduction plans into all major construction, renovation, and demolition projects in CCRA-owned and leased facilities

March 31, 2002

all major construction, renovation, and demolition projects in CCRA-owned and leased facilities
  • number of projects with waste diversion specifications

FAB (RPSDD)/regions/ PWGSC or other service provider

3.5.3.5

 implement best practices and initiatives related to the disposal (recycling/reusing) of obsolete or surplus goods

March 31, 2002



March 31, 2002



December 31, 2002

CCRA-wide



CCRA-wide



CCRA-wide
  • national disposal guidelines for publications no longer required
  • review of existing disposal guidelines for opportunities to integrate SD considerations
  • implementation of surplus uniforms donations program and study/donation report

FAB (IMD)/-/Canadian Book Exchange Centre


FAB (MMD)/-/-



FAB (MMD)/regions/

3.5.4 energy

3.5.4.1

develop and communicate best management practices for energy efficiency

September 30, 2001

CCRA-wide
  • best management practices for energy

FAB (RPSDD)/branch, region/NRCan, PWGSC or other service provider

3.5.4.2

 continue to participate in federal climate change initiatives

To be done in conjunction with federal climate change initiative

CCRA-owned facilities
  • participation in initiatives

FAB/-/federal climate change initiative

3.5.4.3

 negotiate the inclusion of energy efficiency measures at leased facilities

March 31, 2002

priority leased facilities, where feasible
  • number and percent of buildings having undergone an energy audit and retrofit

FAB (RPSDD)/region/ NRCan, PWGSC or other service provider

3.5.4.4

implement energy and water conservation measures associated with the Federal Buildings Initiative (or other programs) when an energy assessment has demonstrated that it is cost effective

March 31, 2002

priority CCRA-owned buildings
  • energy assessments
  • amount of energy saved

FAB (RPSDD)/region/ NRCan, PWGSC or other service provider

3.5.4.5

incorporate energy efficiency measures, including the use of renewable energy alternatives, into major construction and renovation projects where feasible and cost effective with life-cycle payback

March 31, 2002

major construction and renovation projects related to owned facilities
  • number and percent of construction/renovation projects using energy efficiency specifications
  • number and percent of capital projects having completed a renewable energy screening

FAB (RPSDD)/region/ NRCan, U.S.A., PWGSC or other service provider, others

3.5.5 land use management

  • compliance assurance related to the Canadian Environmental Assessment Act (CEAA)

  • capital construction/renovation


  • compliance assurance with the Canadian Environmental Protection Act (CEPA) and the Registration of Storage Tank Systems for Petroleum Products and Allied Petroleum Products on Federal Lands Regulations

  • compliance with federal policies on contaminated sites

3.5.5.1

strengthen protocol to monitor/report on follow-up activities recommended by environmental assessment screening reports

March 31, 2002

all projects subject to CEAA
  • EM framework and documentation
  • number and percentage of projects reviewed for applicability of the CEAA

FAB (RPSDD)/regions/ PWGSC or other service provider

3.5.5.2

 implement measures to `green' new capital construction projects

Ongoing

all capital construction and major renovation projects
  • number of green initiatives incorporated per project

FAB (RPSDD)/regions/ PWGSC or other service provider

3.5.5.3

strengthen protocol to demonstrate compliance with CEPA and the Registration of Storage Tank Systems for Petroleum Products and Allied Petroleum Products on Federal Lands Regulations
March 31, 2002

CCRA-owned facilities
  • total number of registered storage tank systems
  • number and percentage in compliance with guidelines

FAB (RPSDD)/regions/-

3.5.5.4

strengthen protocol to demonstrate compliance with the federal policies on contaminated sites

March 31, 2002

CCRA-owned facilities
  • EM framework and documentation

FAB (RPSDD)/regions/-

3.5.5.5

 assess and remediate contaminated sites consistent with best practices

Ongoing

CCRA-owned facilities
  • number and percentage of sites classified under the National Classification System for Contaminated Sites
  • number of sites remediated

FAB (RPSDD)/regions/-

3.5.6 ozone depleting substances (ODS) management

3.5.6.1

manage inventories to reduce releases of ODS consistent with the Federal Halocarbon Regulations

Commencing April 1, 2001

CCRA-wide - locations with ODS containing equipment
  • number of sites with ODS inventories
  • number and percentage of sites with ODS management plans

FAB (RPSDD)/regions/-

3.5.6.2

 implement management plan to convert/replace ODS inventories with alternative substances or technologies

March 31, 2003

CCRA-wide - locations with ODS containing equipment
  • number and percentage of replacements using alternative substances

FAB (RPSDD, MMD)/ regions/-

3.5.7 fleet management

3.5.7.1

reduce fleet emissions by increasing number of alternative fuel vehicles in compliance with the Alternative Fuels Act

By April 1, 2001

 CCRA-wide
  • number and percentage of alternative fuel vehicles

FAB (MMD)/regions/-

3.5.7.2

continue reporting on compliance with the Alternative Fuels Act

Annually

CCRA-wide
  • Annual Report

FAB (MMD)/regions/-

3.5.7.3

 coordinate fleet awareness training as opportunities arise through government initiatives on climate change

March 31, 2003

CCRA-wide
  • number and percentage of personnel having undergone fleet awareness training

FAB/regions/federal climate change initiative

3.5.8 water management

3.5.8.1

 strengthen protocol for water quality management

March 31, 2003

CCRA-owned facilities using well water
  • EM framework and documentation

FAB (RPSDD/regions/ PWGSC or other service provider

3.5.8.2

 develop and communicate best management practices for water conservation

March 31, 2002

CCRA-owned facilities
  • best management practices

FAB (RPSDD)/regions/ PWGSC or other service provider

3.5.8.3

 incorporate water conservation measures into major construction and renovation projects where feasible

Commencing April 1, 2001

CCRA-owned facilities
  • number of water conservation measures incorporated into major construction and renovation projects

FAB (RPSDD)/regions/ PWGSC or other service provider

3.5.9 hazardous substances management

3.5.9.1

review hazardous materials management

March 31, 2003 (assessment)

March 31, 2004 (program requirements)

CCRA-wide
  • assessment report
  • EM program requirements

FAB (RPSDD, MMD)/ to be determined/-

3.5.9.2

develop strategies and action plans as required

To be determined

CCRA-wide
  • action plans

FAB (MMD)/-/-

3.5.9.3

strengthen protocol for Workplace Hazardous Materials Information System (WHMIS)

March 31, 2003

CCRA-wide
  • EM framework and documentation

FAB (MMD)/-/-

3.5.10 environmental emergencies
3.5.10.1 strengthen protocol for environmental emergencies

March 31, 2002

CCRA-wide
  • EM framework and documentation

FAB (Security)/regions/-


Legend:
FAB Finance and Administration Branch
ITB Information Technology Branch
MMD Materiel Management Directorate
IMD Information Management Directorate
CAB Corporate Affairs Branch
RSPSDD Real Property and Sustainable Development Directorate
PWGSC Public Works and Government Services Canada


GOAL 4: ENHANCE PROGRAMS TO CONTRIBUTE TO SD

SD Issue: commitment to SD
Guiding Principles: leadership and integrated decision-making

Objectives Action Plan Commitments Target Date Scope of Application Performance Measures Accountability/
Partnership (OPI/OCI/Partner)

4.1 demonstrate leadership and commitment to SD through our programs

4.1.1

explore ways to communicate our commitment to SD to clients, partners, and stakeholders, and encourage their support
March 31, 2004

CCRA-wide
  • commitments for SD Strategy 2004-2007

Program branches/-/-

4.1.2

 implement specific initiatives that help encourage compliance with Canadian laws, protect the health and safety of Canadians, and promote eco-efficiency

March 31, 2004




March 31, 2004


March 31, 2004

Administrative Monetary Penalty System (AMPS)

migration health program

pre-approval permit programs
  • AMPS results as reported in the Department Performance Report (DPR)/annual report
  • Migration health program results as reported in the DPR/annual report
  • Pre-approval permit programs results as reported in the DPR/annual report

Customs (MPDDD)/-/-




Customs (MPDDD)/-/other government departments

PLB/provinces and territories/-

4.2 increase practice of integrated decision-making related to programs, policies, and operations

4.2.1

integrate SD into program management tools and practices

March 31, 2004



March 31, 2002



April 1, 2001

Service Management Framework

Business Development Strategy

Customs Self-Assessment initiative
  • SD in Service Management Framework

  • SD in Business Development Strategy



  • SD in Customs Self-Assessment initiative

Customs (MPDDD)/-/-



PLB/-/-



Customs/-/-

4.2.2

integrate consideration of SD into development of new program proposals and initiatives
Commencing April 1 ,2001

Headquarters
  • annual business plans

Program branches/FAB/-


Legend:
Customs Customs Branch
MPDDD Major Project Design and Development Directorate
PLB Policy and Ligislation Branch


SD Issue: Strengthen management systems
Guiding Principle: results based approach

Objectives Action Plan Commitments Target Date Scope of Application Performance Measures Accountability/
Partnership (OPI/OCI/Partner)

4.3 measure and monitor impacts of programs on SD and promote continuous improvement

4.3.1

 explore ways to measure and report performance results of programs on all three aspects of SD

March 31, 2004

to be determined
  • SD performance measures for program initiatives in
    SD Strategy 2004-2007

Program branches/-/-

SD Issue: enhance partnerships
Guiding Principle: cooperation

Objectives Action Plan Commitments Target Date Scope of Application Performance Measures Accountability/
Partnership (OPI/OCI/Partner)

4.4 enhance or develop new partnerships to support shared SD objectives

4.4.1

incorporate SD considerations into consultations with partners

June 2001

March 31, 2004


March 31, 2004



Annual
  • E-commerce conference
  • Memoranda of Understanding (MOU) with partners
  • Voluntary Sector Joint Initiative Action Plan
  • Annual consultation process, Registered Plans Division, PLB
  • SD content at conference
  • SD content in Memoranda of Understanding with partners
  • SD considerations in action plan


  • SD content incorporated into consultation process

PLB/-/other government departments








PLB (Registered Plans Division)/-/-

4.4.2

continue to work with other government departments in support of SD

March 31, 2004


March 31, 2004

trade and border compliance plan

customs procedures and electronic transactions
  • the identification of health and safety issues
  • increase in paper-free international customs transactions for Asia Pacific Economic Cooperation and Free Trade Agreement of the Americas trade facilitation initiatives

Customs/-/Health Canada

Customs/-/DFAIT


Legend:
PLB Policy and Legislation Branch
Customs Customs Branch


SD Issue: reduce impacts on the environment
Guiding Principles: environmental compliance and stewardship

Objectives Action Plan Commitments Target Date Scope of Application Performance Measures Accountability/
Partnership (OPI/OCI/Partner)

4.5 implement best management practices for environmental issues in program delivery:

  • paper consumption
  • procurement
  • waste

4.5.1

advance the use of electronic service delivery options and/or streamline paper-based transactions with the aim of reducing the use of paper:

4.5.1.1

 - implement electronic service delivery options

Ongoing

varies with specific initiative
  • results of electronic service delivery initiatives

ACB, ITB/-/GTIS

4.5.1.2

- implement the Correspondence Issue Management System

March 31, 2005

Headquarters
  • Correspondence Issue Management System

PLB (Registered Plans Division)/-/-

4.5.1.3

- play lead role in global e-commerce industry by promoting e-filing and telefiling

March 2004

CCRA-wide
  • results of promoting e-filing and telefiling

PLB/-/-

4.5.1.4

- negotiate the filing of RRSP listing to reduce need for paper filing

December 31, 2002

CCRA-wide
  • paper reduction results of RRSP listing initiative

PLB /-/-

4.5.1.5

- develop e-filing of objections through the Internet

March 2002

Headquarters
  • paper reduction results of initiative

Appeals/-/-

4.5.1.6

- develop web-based training on Blueprint initiatives

March 31, 2004

March 31, 2004

Customs Branch

Customs Branch
  • results of initiative

Customs/-/-

4.5.1.7

- review forms and publications and expand use of Web site for distribution of information to clients
  • E-commerce initiatives
  • Electronic report downloads
  • AMPS Web site
  • Use of Government On-Line Initiative

Customs/-/-

4.5.1.8

 - convert archival information onto software

March 31, 2004

Income Tax Rulings, Policy and Legislation Branch
  • number of converted documents

PLB (Income Tax Directorate)/-/-

4.5.1.9

- reduce paper in charities tax package (T3010 information return) by approximately 33%

March 31, 2004

Charities tax package
  • paper reduction results

PLB (Charities Directorate)/-/-


Legend:
ACB Assessment and Collections Branch
GTIS Government Telecommunications and Informatics Services
Appeals Appeals Branch
ITB Information Technology Branch
Customs Customs Branch
PLB Policy and Legislation Branch
DFAIT Department of Foreign Affairs and International Trade
Date modified:
2002-08-15