Annual Report to parliament 2010-2011

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Schedule C – Other items of interest

Linking the 2009-2010 to 2010-2011 Annual Report structures

This annual report has been structured in a horizontal manner based on the priorities that the CRA has established for this planning period. The responsibility for activities within each initiative falls within specific CRA Program Activities. The table below provides the links between the CRA’s overarching priorities and initiatives and the program activity responsible for each initiative.

The CRA has six distinct program activities plus one for corporate services. Program activities are groups of related activities that are designed and managed to meet a specific public need. They are often treated as a budgetary unit. Each program activity is articulated at a sufficient level of detail to reflect how we allocate and manage our resources to achieve the intended results. The CRA program activity architecture is based on the Management, Resources, and Results Structure established by the Treasury Board of Canada Secretariat.

Overarching priorities Initiatives Program activity
Building trust to promote compliance
Strengthen outreach
Program Activity 1: Taxpayer and Business Assistance
Optimize service delivery channels
Program Activity 1: Taxpayer and Business Assistance
Resolve taxpayer disputes and service complaints
Program Activity 5: Appeals
Enhance the administration of our Voluntary Disclosures Program
Program Activity 4: Reporting Compliance
Enhance our charities program
Program Activity 1: Taxpayer and Business Assistance
Strengthening service to make compliance easier
Enhance our electronic services
Program Activity 2: Assessment of Returns and Payment Processing
Promote the take-up of electronic filing and electronic payments
Program Activity 2: Assessment of Returns and Payment Processing
Further tax harmonization
Program Activity 1: Taxpayer and Business Assistance
Program Activity 2: Assessment of Returns and Payment Processing
Program Activity 4: Reporting Compliance
Program Activity 7: Internal Services
Making non-compliance more difficult
Enhance strategies to manage payment non-compliance
Program Activity 3: Accounts Receivable and Returns Compliance
Identify aggressive tax planning schemes more effectively
Program Activity 4: Reporting Compliance
Identify non-compliance in the underground economy more effectively
Program Activity 3: Accounts Receivable and Returns Compliance
Program Activity 4: Reporting Compliance
Addressing non-compliance
Use enhanced risk assessment to identify non‑compliance by employers and
GST/HST registrants
Program Activity 2: Assessment of Returns and Payment Processing
Program Activity 3: Accounts Receivable and Returns Compliance
Program Activity 4: Reporting Compliance
Implement an enhanced tobacco stamping regime
Program Activity 1: Taxpayer and Business Assistance
Enhance the administration of the SR&ED Program
Program Activity 4: Reporting Compliance
Use better risk assessment to detect and correct reporting non-compliance
Program Activity 3: Accounts Receivable and Returns Compliance
Program Activity 4:
Reporting Compliance
Improve the detection and deterrence of non-compliance in our Charities Program
Program Activity 1: Taxpayer and Business Assistance
Making it easier to receive the right social benefits
Strengthen service to benefit recipients
Program Activity 6: Benefit Programs
Support business growth and partnerships
Strengthen benefits delivery infrastructure
Ensure accurate payments
Maintaining business sustainability
Plan for and acquire talent
Program Activity 7: Internal Services
Retain and mobilize talent
Develop talent
Bolster our IT infrastructure and solutions
Ensure secure management of protected taxpayer information
Manage business information
Reinforce accountability and oversight
Refine our strategic investment plan
Employ risk management consistently and systematically

Detailed tax Debt Management Action Plans

These plans track actions to address the recommendations of the Standing Committee on Public Accounts (PACP) and the Office of the Auditor General of Canada (OAG) regarding how the CRA collects tax debt.

Risk management

The CRA’s strategy to improve the risk management of its collections program will address the OAG’s recommendation (8.52) that:

“The Canada Revenue Agency should establish a more comprehensive automated risk-scoring system for tax debts, update the risk scores on an ongoing basis, and use the risk scores to prioritize workload throughout the collections process.”

-PACP Reference #2

Specific commitment (s) and deliverables
Target Date
Progress
Fully operational risk scores are scheduled for business programs by 2011.
2011
The automation of enhanced risk scoring for other revenue lines is subject to the availability of CRA funding. In 2009-2010, progress consisted of planning and preliminary feasibility proposals for business models.
Building on Phase 1 of the project, TSDMB completed a business case for Phase 2 of the IRC initiative that will deliver risk components (i.e. data mining) to other revenue lines.

File management

The CRA’s strategy to improve how it manages its collections program files will address the OAG’s recommendation (8.65) that:

“The Canada Revenue Agency should minimize the number of collectors who work on each account, record their actions in a more systematic way, and improve the case management tools they have at their disposal.”

Specific commitment (s) and deliverables
Target Date
Progress
Business programs are scheduled to use the same components for improvements to file and workload management in 2011.
Completed
The CRA has implemented the Accounts Receivable Platform nationally. The Accounts Receivable Platform provides field collectors with a graphical user interface to meet our current needs for account analysis by facilitating the gathering of information from specified source systems in support of collections across the individual, corporate, GST/HST, and payroll revenue lines.

Performance reporting

The CRA’s strategy to improve how it reports on the performance of its collections program will address the OAG’s recommendation (8.41) that:

“The Canada Revenue Agency should significantly improve its management information to make it complete and comprehensive. It should develop reliable techniques and information sources to determine on a regular basis the results of its collection efforts and use that information to guide its decision-making for each of its major collection modes and actions.”

Specific commitment (s) and deliverables
Target Date
Progress
Performance reporting tools are scheduled to be progressively implemented throughout all major business revenue lines by 2011.
2011
Steps were also taken to develop a T1 performance reporting system. Work is underway to evaluate alternatives to accessing the performance reporting data that has been delivered.
Enhancements are being made to the all Revenue Tables and work is underway to complete the final component of the Performance Reporting solution.

Debt management research

The CRA’s strategy to improve its debt management research will address the OAG’s recommendation (8.28) that:

“The Canada Revenue Agency should identify and collect the data it needs to analyze the makeup of its tax debt and to develop better collection strategies.” (considering a variety of factors including fluctuations in the economic cycle)

- PACP Reference #4

Specific commitment (s) and deliverables
Target Date
Progress
Business-enhanced
Build enhanced analytical capacity using Integrated Revenue Collections data-analysis enhancements by 2011 for business programs.
2011
In 2009-2010, progress consisted of planning and preliminary feasibility proposals with respect to business programs.
We completed a business case for Phase 2 of the Integrated Revenue Collections initiative.
Research into economic indicators
Develop research approach and conduct study.
Ongoing
In 2009-2010, progress consisted of preliminary discussion and early scoping.
In 2010-2011, we completed the identification of economic indicators and, in the process, collected information on Government fiscal and monetary policies that have an impact on Debt Management issues



Date modified:
2011-11-02