Our 2007-2008 Results

Our Program Activities

Our Program Activity Architecture identifies our program activities (PAs) and demonstrates how they link to our strategic outcomes. This framework is based on the Management, Resources and Results Structure established by the Treasury Board of Canada Secretariat on April 1, 2005.

Program activities are groups of related activities that are designed and managed to meet a specific public need, and that are often treated as a budgetary unit. Each program activity is articulated to reflect how we allocate and manage our resources in order to achieve intended results.

The following sections of this report are organized according to six program activities:

• Taxpayer and Business Assistance (PA1), which assists taxpayers in meeting their obligations under Canada’s self-assessment system.
• Assessment of Returns and Payment Processing (PA2), which processes and validates taxpayer returns; registers, establishes, and maintains taxpayer accounts; and receives payments.
• Accounts Receivable and Returns Compliance (PA3), which detects and addresses non-compliance with taxpayer filing and remittance requirements, and manages tax debt.
• Reporting Compliance (PA4), which verifies the complete and accurate disclosure by taxpayers of all required information to establish their tax liabilities and protects the revenue base through audit and enforcement activities.
• Appeals (PA5), which provides a timely and impartial dispute resolution process for taxpayers who disagree with decisions taken by the CRA.
• Benefit Programs (PA6), which provides Canadians with income-based benefits and other services that contribute directly to their economic and social well-being.

For each PA, we present a discussion of performance in relation to the PA’s expected result(s), specify the key results achieved during the year, provide a snapshot of the spending profile, and list notable achievements. At the end of the discussion for each PA, we present the results associated with each of our key performance indicators in a report card format to demonstrate how we arrived at our conclusion for each expected result(s).

Date modified:

2009-01-29