Performance by Business Line

Rating our Performance

In the following sections, the performance of each business line is measured by how it achieved the expected results outlined in the strategic framework. For each expected result, we provide a performance summary, including the rationale for the performance rating in relation to the performance expectations in the Corporate Business Plan, and comment on year-over-year performance.

We use qualitative and quantitative indicators to determine our performance ratings. Survey results, statistical sampling and business operational data inform our performance assessments. Although we have made progress in developing robust performance measures, we need to make some of them more concrete and measurable. In these cases, we use the best information we have to make an assessment.

We rate the performance of our business lines on whether expectations, set in our corporate business plan, were met, mostly met or not met. The data quality ratings indicate whether they are based on good, reasonable or weak data. The table below, entitled Performance and Data Quality Ratings, defines these terms. Generally, our data collection systems provide reliable information.

The sections that follow provide more in-depth discussions of our performance in 2004-2005 for each of our four business lines.

Performance and Data Quality Ratings

Date modified:

2005-10-26