CCRA Annual Report to Parliament 2004-2005

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http://www.cra-arc.gc.ca/gncy/nnnl/2004-2005/prfrmnc-e/bl_prf_bs_ln2-eng.html

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Performance by Business Line

Strategic Planning and Reporting Framework

The strategic framework is based on the strategic outcome, which governs the priorities we pursue, and the investments we make to support those priorities. Linked to this strategic outcome are the expected outcomes and expected results for each of our business lines. The expected outcomes describe the impact that each business line has on Canadians. The expected results are what the CRA expects to achieve, and represent the criteria against which our performance will be assessed and reported.

Strategic Framework


Strategic Outcome
Compliance with Canada's tax laws and the effective delivery of benefits and other programs and services
Business Lines
Tax Services
Benefit Programs and Other Services
Appeals
Corporate Management and Direction
Expected Outcomes
Canadians pay their required taxes and the tax base is protected
Canadians receive their rightful share of entitlements
Canadians receive an impartial and responsive review of contested decisions
Internal services enable business lines to maximize performance and operations 1
Provinces, territories and other government departments rely on the CRA as a key service provider
Expected Results
Clients receive timely, accessible, reliable and fair service that is responsive to their needs
Sound strategic direction, financial and treasury management
High levels of compliance are achieved and non-compliance is identified and addressed 2
Non-compliance is identified and addressed
Enhanced human resource management, which contributes to a knowledgeable and skilled workforce in the right place at the right time
Tax debt is resolved on a timely basis and is within targeted levels 3
Demonstrate excellence in the provision of internal services
Key Programs
  • Client Enquiries
  • Returns / Applications / Charities Processing
  • Rulings and Interpretations
  • Revenue Collections
  • Reviews, Audits, Investigations and Enforcement
  • Canada Child Tax Benefit and GST/HST credit
  • Provincial and territorial benefit and credit programs
  • Children's Special Allowances
  • Disability Tax Credit
  • Dispute Resolution
  • Fairness Monitoring
  • Voluntary Disclosures
  • Information Technology
  • Human Resources
  • Finance and Administration
  • Policy and Planning, Corporate Audit and Evaluation, Agency Management
1 The wording was modified from the Corporate Business Plan 2004-2005, which was as follows: “Internal services maximize performance of our business lines and operations.” The new wording reflects the enabler role of internal services.
2 The wording was modified from the Corporate Business Plan 2004-2005, which was as follows: “Non-compliance is identified and addressed.” The new wording includes the CRA's efforts to ensure high compliance, and not just to address non-compliance.
3 The wording was modified from the Corporate Business Plan 2004-2005, which was as follows: “Level of tax debt is within targeted levels.” The new wording includes the CRA's attention to the timely resolution of tax debt.



Date modified:
2005-10-26