Majority of Canadians and businesses participate in the tax system

Key results reported under Exhibit 5 and Tax Services Anticipated Result 4

Taxpayers receive timely, accessible, reliable, and fair service that is responsive to their needs

Unchanged, but reported as Tax Services Anticipated Result 1

Processing of returns is accurate, timely, and efficient

Unchanged, but reported as Tax Services Anticipated Result 2

Level of tax debt is within targeted level

Unchanged, but reported as Tax Services Anticipated Result 3

Compliance behaviour is understood with a view to minimizing areas of non-compliance

Combined into Tax Services Anticipated Result 4:

Compliance behaviour is understood and the allocation of compliance and enforcement resources is guided by risk with a view to minimizing areas of non-compliance

Allocation of compliance and enforcement resources is guided by risk

The right programs are used and are effectively delivered

Combined into Tax Services Anticipated Result 5:

The right compliance programs are used and are effectively and efficiently delivered

Sufficient resources are available to invest in compliance programs

Actively seek legislative changes as required to enhance simplification, minimize misreporting and unintentional non-compliance

Unchanged, but reported as Tax Services Anticipated Result 6

Knowledgeable and skilled workforce is in the right place at the right time

Deleted and reported under Corporate Management and Direction Anticipated Result 4

Core business is under transformation to better meet our mission

Unchanged, but reported as Tax Services Anticipated Result 7

Program communication and delivery is fair and responsive to recipients' needs

Unchanged

Entitled recipients receive accurate and timely payments and credits

Split into:

2. Entitled recipients receive timely payments and credits; and

3. Entitled recipients receive accurate payments and credits

Successful leveraging of CCRA systems expands service, eliminates duplication across all levels of government, and reduces overall cost to taxpayers

Unchanged, but reported as Benefits Anticipated Result 4

Enhanced enforcement that expeditiously identifies and responds to threats to the security, health and safety of society, and to Canada's economy

Unchanged

Effective compliance management that enhances personal and economic security, and encourages partnerships and sustained compliance

Unchanged

Responsible services that encourage voluntary compliance and minimize the compliance burden without compromising security

Unchanged

Certainty and consistency for international trade and travel

Unchanged

Knowledgeable and skilled workforce supported by the appropriate tools, information and technology to meet current and future program needs

Deleted and reported under Corporate Management and Direction Anticipated Result 4

Core business is under transformation to better meet our mission

Unchanged, but reported as Customs Anticipated Result 5

Transparent, accessible, and consistent redress mechanisms promote fair and impartial treatment

Unchanged

Our dispute resolution service is provided on a timely basis

Unchanged

Handling of fairness provisions is consistently applied across programs and regions

Combined into Appeals Anticipated Result 3:

Handling of the fairness principles and provisions is consistently applied across all programs and regions

Fairness principles are applied and integrated across all programs

Risk management of dispute and litigation issues is effective

Unchanged

Knowledgeable and skilled workforce is in the right place at the right time

Deleted and reported under Corporate Management and Direction Anticipated Result 4

Effective governance regime that provides management oversight and leadership

Combined into Corporate Management and Direction Anticipated Result 1:

Governance regime that provides management oversight, leadership and promotes the expression of the Agency's culture and values in management decision-making

A cultural shift under way and growing that puts decision-making in the hands of managers

Modern comptrollership regime that fosters management and service excellence

Combined into Corporate Management and Direction Anticipated Result 2:

Modern Comptrollership that fosters administrative and service excellence and sound financial and treasury management

Sound financial and treasury management

Confidentiality of client information is protected

Combined into Corporate Management and Direction Anticipated Result 3:

Transparency and Accountability in public administration balanced with protection of the confidentiality of client information

Canadians' desire for transparency in public administration is addressed

Leadership in human resources (HR) reform that is in tune with business objectives

Changed to Corporate Management and Direction Anticipated Result 4:

People management with a strategic approach that contributes to the achievement of business results through the multi-year corporate planning period

Operational excellence and solutions leadership in information technology

Unchanged, but reported as Corporate Management and Direction Anticipated Result 5