Schedule D – Government-wide Reporting

To fulfill the Government's commitment to accountability to Parliament that was articulated in Results for Canadians, the Treasury Board Secretariat (TBS) requires that we report progress and achievements on certain management policies and on specific major and government-wide initiatives. The initiatives and policies identified below are addressed throughout this Annual Report. For some of these initiatives, more detailed information is available at the Web links listed in Schedule F .

Asset Management Plan (Material Management – Moveable Goods)

The CCRA reports to TBS on the life-cycle management process for the moveable goods (i.e., cars, computers, technology infrastructure, etc.) in our Asset Management Plan via Resource Review Reporting. We have contained our immediate operating pressures, and by so doing, have maintained our allocations for future strategic investments and key asset replacements. This is facilitated with the controls set out in our renewed Budget and Expenditure management framework. More information on the CCRA's Asset Management Plan is found in the accompanying financial statements, in Table 8.3.

External (User) Charging Revenues

It is the CCRA's policy to recover costs for goods and services that provide identifiable recipients with direct benefits beyond those received by the general public, unless overriding public policy or program objectives would be compromised. As well, the Canada Customs and Revenue Agency Act (Section 60) allows the CCRA to spend revenues received through the conduct of its operations in the fiscal year in which the revenues are received, including fees for the provision of a service, or the use of a facility, or for a product, right or privilege.

A summary of the CCRA's external charging initiatives for 2002-2003, as well as brief descriptions of the program, the type of fee, the authority to charge the fee, and the consultation, analysis and client redress mechanism that are currently in place for each initiative, can be found on the CCRA Web site. The summary table displaying only those initiatives that pertain to the reporting requirements of TBS External Charging Policy (i.e., initiatives generating revenues of less than $100K), is shown in the CCRA Financial Statements, Table 4.2 (Re-spendable Non-Tax Revenue – External Charging Initiative.)

Government On-Line

Through the Government On-Line (GOL) initiative, the Government of Canada made a commitment to make government more accessible and to serve all Canadians, to make on-line service better and more responsive, and to build trust and confidence in transacting on-line. The CCRA's GOL progress to date has been impressive. The TBS GOL 2003 Report acknowledged our achievements as best practices in e-government, making prominent mention of existing CCRA on-line services, such as the Interactive Information Service and the electronic filing of 10 million individual returns, as well as other on-line services that will be implemented by 2005.

Service Improvement in CCRA

The CCRA is a lead department for the government-wide Service Improvement Initiative. Its key objectives are: to increase client satisfaction with services by 2005; develop annual service improvement plans; use the Common Measurements Tool to measure client satisfaction; and adopt, publish and report on service standards. The CCRA's vision for service improvement is largely contained in our Future Directions Initiative and our Customs Action Plan, while our Corporate Business Plan sets out our strategies and implementation priorities for realizing service improvements. For our overall performance against service standards see Schedule E . For more detail on the CCRA's plan for service improvement, performance against service standards, and client satisfaction (results of our Annual Survey), see the Web site link in Schedule F .

Sustainable Development

This year, the CCRA made progress on its 2001-2004 Sustainable Development (SD) Strategy. The focus has been on building SD infrastructure to facilitate feedback through an automated system, and on strengthening environmental management.

Travel Policy

The new Treasury Board Travel Policy, dated October 1, 2002, contained provisions for all government departments and agencies to be effective, efficient, and economical in dealing with travel procedures. The following table outlines the major policy provision differences between the TB and CCRA travel policies. This comparison is based on the new policy documents issued by both organizations on October 1, 2002. Overall, the CCRA has not incurred additional costs with the implementation of its own Travel Policy.

Date modified:

2003-10-29