Who we are

The Canada Customs and Revenue Agency (CCRA) employs over 54,000 people—about a fifth of the Public Service of Canada, at over 750 service sites across Canada. As tax and border administrators, we collect over $300 billion, and distribute over $11 billion in benefit payments to millions of families on behalf of the federal, provincial, and territorial governments; we manage border security; and we administer trade laws. Our work is important—how well we do it directly affects the economic and social well-being of Canadians, as well as their safety and security.

Since 1999, the CCRA has pursued an aggressive innovation agenda to improve services while striving to ensure that compliance with the legislation we are mandated to administer remains high. We have made significant progress in modernizing our operations. We have adopted new approaches for the management of our personnel, and are designing and delivering more convenient on-line services to Canadians and businesses.

Our ultimate goal is to ensure that, overall, the system functions at the lowest possible cost and in the best interests of Canada and Canadians. We believe in providing the best possible service to our clients, supported by fair and responsible enforcement, to win the trust and confidence of Canadians and our partners.

Date modified:

2003-10-29