CCRA Annual Report to Parliament 2002-2003
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CCRA Annual Report to Parliament 2002-2003
Performance Improvement Priorities
Message from the Minister
Foreword by the Chair
Management's Statement of Responsibility for Performance Information
Introduction by the Commissioner
Executive Summary
Introduction
Overview of the CCRA
Performance by Strategic Outcome
Performance by Business Line
Tax Services
Performance Context: Risks and Challenges
Conclusions Against Expected Outcome
Progress Against Areas Targeted for Improvement in the 2001-2002 Road Ahead
Benefit Programs and Other Services
About Benefit Programs and Other Services
Performance Context: Risks and Challenges
Conclusions Against Expected Outcomes
Progress Against Areas Targeted for Improvement in the 2001-2002 Road Ahead
Customs Services
Performance Context: Risks and Challenges
Conclusions Against Expected Outcome
Progress Against Areas Targeted for Improvement in the 2001-2002 Road Ahead
Appeals
Performance Context: Risks and Challenges
Conclusions Against Expected Outcome
Progress Against Areas Targeted for Improvement in the 2001-2002 Road Ahead
Corporate Management and Direction
About Corporate Management and Direction (CMD)
Performance Context: Risks and Challenges
Conclusions Against Our Expected Outcome
Progress Against Areas Targeted for Improvement in the 2001-2002 Road Ahead
Auditor General's Assessment
Schedules
Schedule A – Board of Management
Schedule B – Agency Organization Chart
Schedule C – Business Line Anticipated Results
Schedule D – Government-wide Reporting
Schedule E – Overall Performance Against Service Standards
Schedule F – Key Web Links for Additional Information
Schedule G – Glossary
Schedule H – Acronyms and Abbreviations
- Date modified:
- 2003-10-29