Targeted Areas for Improvement
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Specific Priorities for Improvement in 2003-2004
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Items from 2001-2002 Annual Report
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Implement multi-faceted framework for managing accounts receivable, including nationalizing collections workload
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Piloted the “National pool” and continued modernization of work processes at the National Collections Call Centre. Bankruptcy/Insolvency Strategy is under development.
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Expand the “national pool” project, incorporate collection of T2 accounts at the National Collections Call Centre, and finalize the Bankruptcy/Insolvency Strategy. Develop strategies to address impact of the Supreme Court decision and high levels of allowance for doubtful accounts.
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Deploy the additional resources provided by the government to meet the commitments for audit coverage and fiscal impact
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Encountered staffing difficulties in the T2 audit program areas.
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Maximize the additional resources provided by the government to meet commitments as a result of the Resource and Management Review in 2000-2001.
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Continue implementation of Other Levies Systems (OLS)
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Other Levies Endorsing and Securing System (OLES) was completed. Other Levies Assessing System (OLAS) was in testing phase.
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Complete the implementation of OLES and OLAS.
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Continue expansion of electronic delivery initiatives as stated in the Corporate Business Plan and Future Directions
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Enhanced Web and expanded content on Interactive Information Services. Piloted T2 and GST/HST NETFILE. Introduced T4 internet filing using commercial software and EFILE On-Line Plus.
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Expand eligibility for Corporation Internet Filing; implement “My Account”; improve electronic services for our International and non-resident taxpayers; and continue the development of service delivery initiatives for Charities.
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Improve performance against existing service standards: expand the scope of these standards beyond timeliness, improve processing times of T2 corporation returns, and include standards for telephone enquiries
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Performance improved against service standards, and processing times for T2 corporation returns exceeded targets. The scope of service standards was not expanded beyond timeliness. The CCRA was a key participant in the development of a government-wide service standard framework for telephone enquiries.
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Improve performance against existing service standards, expand the scope of these standards beyond timeliness, and include standards for telephone enquiries.
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Finalize the framework for measuring compliance, and develop appropriate indicators
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Internal consultations on the framework were finalized, and approximately 150 compliance indicators were identified.
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Continue developing the Compliance Measurement Framework.
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Continue participation in international e-compliance and e-service committees to clarify existing policies and practices in an e-commerce world
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Published a technical information bulletin in July 2002 to provide and explain provisions of legislation relevant to e-commerce and outline the CCRA's policies regarding Internet transactions for businesses.
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Continue ongoing research and analysis of policies and procedures regarding e-commerce.
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Continue to work on legislative changes
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Participated in several improvements to existing and new legislation, including creating new regulations for the Royal Assent of the new Excise Act, 2001.
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Excise Act, 2001 to come into force July 1, 2003.
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Continue to work on policy and legislative initiatives
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Established a Tax Advisory Committee, published all charities policies on our Web site, posted a technical bulletin explaining e-commerce provisions and legislation on our Web site.
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Continue to participate in U.S. softwood lumber dispute. Establish a First Nations Advisory Committee as part of a new strategy for Aboriginal program delivery.
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